Professors, efficient, sublime setvice
Ryan did fantastic job of getting my Mustang in to repair small leak and also got few other small parts replaced. He got the work done in a timely manner and handled the repair issues in a friendly and professional way. Ryan is a great service advisor and all around Good Guy. Thanks Ryan !
Our service advisor, Matt, was awesome from the time we drove in until we drove out! Thank you Matt! Shuttle driver was very nice, also! Loaner availability was not available which would have been helpful but the waiting room was comfy. I think adding an I phone etc. charging cords in waiting area would make it easier to wait. Thank you!
Thanks Candace for being Great. And helping me with the Explorer tires. Matt
Had great service on our 2009 Fusion at Chapman Ford. Ryan was my service advisor and took great care of me , got the car in and back to me in timely manner. Steve was the tech and did great job getting the car repaired and even pointed out couple other areas to keep eye on for future possible repairs. Thanks guys - great service !
My service advisor Ryan was professional and did a great job of getting our car fixed right in a timely manner. Very pleased with the great service I received.
I never care to write reviews ever! Butttt i must thank Thomas Goodfellow for just such stand up service. I came in he had a great attitude and he was very open about the process and let me know how much it would be up front before just doing something and then sending me a bill that i may not have been prepared for. Turns out my car was fine and there was no problem and what really set him and I’m sure the rest of the team apart. He went again out of his way to get my car back to me when i couldn’t pick it up in time. He took into consideration my time, job and schedule and was able to get the car back to me that day. Just a huge thankyou to Tom and the team. Just want to say i really appreciate you. All the best Greg
The staff and techs are very thorough with inspection and maintenance of our vehicles.
My most recent service was excellent. However, it was due to a necessary follow up correction that was missed from a previous tune-up. During my initial tune up, the service technician did not replace my right rear turn signal light which had gone out. I forgot to check it upon picking up my vehicle, but I called it in the next day. Therefore, it was necessary to return to have it replaced. My service manager, Ryan, was very respectful and professional about it and offered the follow up service at no charge. Still, it was inconvenient to have to return for a service that should have been corrected the first time around. I regularly have my vehicle serviced my local Ford dealership. *hit happens; this oversite and inconvenience will not affect my future patronage.
I was taken care of very good. My first oil change, only took 30 min. Great service and the coffee and pop corn was delicious.
Byron did an excellent job during my recent visit. Explained the work that was done, and got me back on the road sooner than anticipated.
If you are looking for a great buying experience, low pressure and a lot of fun - visit Chapman Ford. Our Sales Professional, Sandra Harris, answered all of our questions and was very friendly. We drove away in a new Fusion SE with everything in it that we wanted. We look forward to a long relationship with the Chapman Ford Family.
Started with Brett on line looking to purchase Fusion Hybrid SE with certain options. No luck with current inventory available. Was willing to special order my selection but Brett was able to find 90 percent of what I wanted in a unit in inventory and then between Brett and Johnny the Sales Manager worked out a deal for a price that I could live with. Great people to deal with.
I live in Springfield, IL and my son attends ASU. His car needed some warranty work initially but also required some service work outside of the warranty update. I had expected a rather taxing process considering the long distance conversations but I was very pleased with Heidi Wilkens' willingness to take charge and help us explore every option to get my son back on the road. We have been Ford customers in central Illinois for 30 years and currently own 5 Ford automobiles. The quality, performance and trust we have come to recognize has kept us driving Ford vehicles. The congeniality and competence of the Ford service departments we've used have consistently out paced expectations and our experience with Chapman Ford was no less than stellar. It would appear that the Ford Motor Company has done nearly all it can to make sure that the customer comes first and that customer satisfaction is the prime goal with any of their dealerships. Great job Heidi Wilkens and Associates, YOU make Ford the Great American Company it is.
MY REP IS ROSI WILLIAMS WE HAVE BEEN WITH EACH OTHER FOR SOME TIME(2014) THIS TIME SHE WENT ABOVE HER JOB TO HELP ME (AN THE MEN DID A GREAT JOB ON MY CAR IT LOOKS GREAT IF IT WAS UP TO ME I WOULD GIVE HER A RAISE(WILL YOU) THANK YOU DAVE FRASER
Very friendly and knowledge people at Chapman Ford. Jesus Marquez is a great sales rep. He showed me the exact vehicle I was interested in, at the advertised sales price, and made the buying experience great. He obviously cares about his customers and makes sure they are taken care of. I highly recommend him and the Chapman Ford dealership.
I purchased my 2018 from Marlo, 3rd escape, 2nd from Chapman. I could not have been happier with my experience. Marlo and Lisa went by far above and beyond for me and I am so grateful for all they did. Thank you Chapman, Marlo, and Lisa.
Heidi working Quick Lane went the extra mile to make sure I got the right tire at the right price and verified that Chapman sale price beat Discount tire. Thanks
Best car buying experience ever
Have purchased my last 3 vehicles from Chapman. Have used Quick Lance for 20 years and always satisfied. Car salesman, Ken Knie is awesome! Great dealership.
Heide did a great job along with Ethan Miller.
Kudos to the service department at Chapman Ford. I was completely satisfied with the quickness and level of service I received. When I brought my Ford Escape in for service. I look forward to to using Chapman Ford Service Department for my next service needs.
Excellent customer service. Had an oil/lube and tire rotation and a wash! Was in and out of there in no time. Excellent!!!
performance was excellent and satisfactory.
Great service as always at quick lane. Justin took care of us. We shall return. Fast service and good prices. Met some nice people in the waiting room ( snow birds from Kansas ).
great job, quick, very pleased.
I came in looking for a vehicle and found the entire staff, not just my salesperson but the entire staff exemplary. Great atmosphere and they did the best they could to help me. Although I have not bought a truck yet. Out of my entire search I found them to be honest and very willing to help and their follow through was excellent.
Thank you for helping me purchase my Ford Focus
Ms. Heidi from N.J. right on top of her game. she was all jammed up and came thru like a champ!!!
Matthew was a fantastic salesman to work with. He was honest, patient with our questions and helped us get the best deal possible.
Great service by Sandra, Marlo and everybody else that helped or worked with me. I wanted something and got exactly what I wanted without being pushed into something else (which happens at other places)
Good except for the oil on my seat!
My battery went dead and I needed a new one asap. A neighbor helped me charge it up. I called Rosie Williams who I always work with when service is needed. She said I could come over right away and they would replace my battery. While I was there, she surprised me by also replacing my long awaited airbag that was on recall. She is a gem ! Thank you for excellent service.