Chapman Ford Reviews

Avg. Rating:
(155 Reviews)

Byron went above and beyond to resolve issues I had with my car. He took extra time to assist me with Sync feature, very professional and knowledgeable, he did a great job. Thank you for a great customer experience!

Donna Hogan
Excellent as always

Excellent service provided by Byron and the service folks

Dave Bosserman
Chapman Experience

My Chapman experience has been great. While managing a fleet for an Amazon DSP keeping you vehicles up to date on maintenance can be tedious. Ryan Jensen has been exceptional, professional, and takes the time to make sure our team is taken care and our drivers are kept safe. We will continue using Chapman Ford as our go to shop for our fleet.

Tommy McClary
Fast, courteous, efficient

All my expectations were met, and then some. Will definitely return to Quick Lane.

Robert Oldani
Great Experience

Quick, informative and customer friendly. And my vehicle was washed and ready when I picked it up.

Easiest buy of my life

Justin Cates made this purchase so easy, felt surreal leaving the dealership so fast and deal done before it even felt like it had begun

Best experience ever

Best experience ever, Erik Knox

Terry Ellicott
Excellent Fast Service

I had switched my truck which was purchased at Berge Ford in 2017 to have my service done at Chapman Ford. My service advisor Rosa has always been friendly and keeps me informed on the progress of the service being performed. She looks through the records of service and make decisions on what should be done to my vehicle. It is always done in a timely manner which is important to me because I wait for my vehicle to be completed at the dealership.

Jack Cranmer
Jimmy at QuickLane is Great

Jimmy always treats me good! Thorough, sweet guy.

Matt Payton
evaluation of service experience

I only waited about 10 minutes after my appointment for the service to be started on my vehicle. While waiting for the service to be done, a man came in to the waiting area and started servicing the coffee machine. I watched his complete service operation and was impressed with how thorough and detailed his cleaning of the machine was. He was wearing a mask and gloves and he wiped down every part of that machine that could be reached. With the dangers of the Covid-19, this man is an asset to your company and deserves some recognition. This took place in the Quick change department where I got my truck's oil changed Tuesday at 11 am.

Robert Kimm
Quick Lane Service

Great service in a short amount of time.

Joe Logue
Great service department

Miguel and his assistant always great. They go above and beyond to make sure satisfaction.

Faris doulah
Service Advisor Tim

This was my first visit to Chapman to have my Ford Super Duty serviced. Tim handled my appointment, was exceptionally helpful, friendly and provided phenomenal customer service. This dealership will now receive all my future business for truck service as well as new truck/car purchases.

Greg C. Melancon
Ford Service

Always great service and respect and Chapman Ford. Communication regarding issues with the car and timetable is excellent.

Kymberley Alberts Sauer

The service received on my Mustang was performed timely and correctly.

Michael Lichtenwald
Great experience

We went to the dealership looking for a truck that was advertised on the website. after talking to the customer service rep telling him we were looking for a truck that could tow a heavier load than the truck we had. he showed us other options we had never considered. we purchased a truck that was way more than we ever thought was possible. we were able to stay within our budget. all of the people were friendly and helpful. we have purchased over a dozen vehicles from other dealerships and hated the experience. I personally will never go anywhere else. thank you.

Robbie Ashby
Getting it Right

I booked a oil change at the Quick Lube Center, Jimmy took great care of me and completed it on time, which to me is a big deal as I waited for truck.

Joe Sump
The best

Best service in the state of Arizona

Vehicle service

I service all my vehicles at Chapman ford this time I brought in my motor home,and like always another excellent job. Highly recommend using Chapman ford

Herchell Britton
Thank you

Bruce and the team was amazing. I brought my dad to get a vehicle because of how well he helped my husband. I will send anyone I know to them ??

Sara Williams
2019 Ford Ranger Repair

Parts came in and installed.

Dwight morgan
Prompt service

My car barely started, so I assumed my battery was nearly dead. I drove over to Quicklane, which lived up to its name. Even though it was kind of busy on a Friday afternoon, Miguel Gamez and Austin on the service team had me in and out of there with a new battery very quickly. Miguel also let me know that I had Ford Pass points I could use, which I appreciated. On a side note, I was impressed at how long the Motorcraft battery had lasted: 2014 to 2020 is pretty amazing in Arizona.

John Poinier

My experience purchasing my F150 was probably the best I have had. After buying 4 vehicles from Chapman Dodge/Ram and Ford with horrible experience the 5th time was a charm. Bruce Bressler and Bret from Finance deserve a 5 star at least maybe 10*********. This kind of service from car dealerships is rare to say the least generally a horrible and frustrating experience. Thanks to both of these guys!!!

Charles Thompson
Great Service

John Dicristofano was Amazing!! He was so very helpful and professional. Answered all my questions and explained everything in detail. I will recommend him to my friends and family looking for a new vehicle!! 5 star service!! Thank you John!!

Rachel Johnson
Amazing Job

I just wanted to say thank you for your professionalism and customer first mentality. This was the best car buying experience I have ever had. Matt Robertson was phenomenal and a great representation of customer service. Thanks again!

Dominick Renteria
Quick Lane

Very pleased with the services on our car , Jimmy was my service advisor and got my inspection and alignment scheduled and performed in a timely manner. Also thanks to Jeremey for getting the tech work done right and so fast.

Bob OConnell
Service Review for Rosi

She always has the best customer service and I am always happy driving away after a service appt with her.

Ryan Busbee

Came in for service on my F-250, and they had me in and out within an hour. Friendly and courteous staff. Thanks again

Matt Hale

service manger ed roberts and his staff gave outstanding service there is a Ford store closer to me but i will never go back i will always use Chapman Ford for my service and parts now and in the future . thanks again Bob Garuckas Brown Brothers Automotive Mesa


Candice had my Mustang done a lot sooner than promised. I appreciate her knowledge of my car and her hard work getting it taken care of.

Rick Yost
Thank you and Well done!

The Team at Quik Lane has done it again! I brought my 09 Focus in because of a low tire pressure indicator. The car was serviced right away. It was discovered that I had a nail not just one tire but 2 tires! Miguel quickly filed a claim with Ford to honor road side hazard insurance and a short time I had 2 new tires! Miguel was polite and efficient in handling the issue and even allowed me to use house phone when we discovered I had forgotten my phone at home! Hayden the shuttle driver was wonderful as well. I felt safe and confident in his driving as he dropped me off at home and picked me up to retrieve my car. He even had the game on! Go Cardinals! Our experience with Chapman Ford is always pleasant. My husband and I have confidence that the Team has our safety in mind whenever dealing with the maintenance of our Focus! Well done Team Chapman!

Finally Satisfied

So I guess 3rd time is the charm. I went from having a terrible experience back in September 2019, when I did the buyback on my 2017 Expedition. I ended up going through a Flex and F-150 in which I did not like either. I had to put out more money than I wanted on a car to get out of a car that I did not like (which is more than I ever aniticipated of spending for a car ever) but at least I am in what I had been trying to get in the first place. Jamie Palmisano and John Dicristofano were very helpful in helping me get the 2020 Expedition, which even thoughwas a loaner car had more than I had seen the other XLTs have in it. I appreciate the help. Thanks again.

Ebony Smith
nice place

They always nice and Professional especially Miguel. I always make my experience good.

Faris doulah
My experience with Chapman Ford

Everything was great with Dedrick, the sales man. Answered all of my questions/concerns, was very helpful with the buying experience and was nothing but nice/friendly with my family and I. Ill be recommending Dedrick to any of my friends and family that are looking for their next vehicle. However, the financial rep, John Hurley was very rude. His reaction to me not wanting any warranty or insurance was very impolite. He seemed like he was in a hurry, throwing papers at my father and I and snatching them from our hands. He also called me the next day after my purchase of my car, stating that my numbers weren't adding up. Asking if I have been at my current job for 5 years and if I've ever been laid off after repeating myself more than 5 times to the same questions. He was arguing with me and stated that he got his manger involved, asked me to send him my pay stubs and W-2 to double check I wasn't lying. He then later called me back, rudely demanding me to stop sending the documents of my w-2 and sarcastically commenting to 'Enjoy my Explorer'.

Maritza Mena
above & beyond

Thanks to Tim for getting me a Lyft so I could be home for a meeting since the appointment was taking longer than expected. I also appreciate the wash, topping off the fuel, and delivery of my truck to my home. Great service which will get me back!

Brad Garrison
Pretty nice

A tad condescending at first, but eventually showed some integrity and dignity.

Renault R Lewis
Another Fabulous Experience

I can't say enough about how wonderful Candice is and what an asset she is to Chapman's Service Department. I will only bring my car needs to her and I always walk away feeling like we could be friends. She is as reliable as she is personable. If you have not worked with her, seek her out. She is extremely good at her job.


Excellent service from sales consultant, manager and finance manger. Thank you for all you do for me. Blessings

Carmen Griffim
Buying a Mustang

I was treated Super by Aronn Slutsky. He explained every thing we asked and found the perfect Mustang for me. I have bought a Mustang for them before and was treated great before so of course I went back to them. When i buy another new car I will return to CHAPMAN FORD. Everything was done in perfect time.

Patricia Orritt
Great customer service

Milt was such a friendly prompt man, just made my life SO easier with my airbag repairs!!

Alexis DeHaas
quick lane

did a great job Miguel is the best

don stich

My service advisor Matt has provided great service. Has kept me informed on all aspects of my service while my vehicle was in shop. Has always had my vehicle ready when promised. Will continue to service my vehicle at Chapman.

mike cuthbertson
Buying a Mustang

First of all I bought a 2016 Mustang and was so pleased with the way I was treated then so I came back for a new one. The salesman was great. He was helpful in finding what I wanted on the car, and he did it in great Fashion. Kept me informed and I will ask for him the next time I come for a car. You walk into Chapman's and there is always someone in the Showroom at the door with a smile on their face. Offers you water seeing I am from Arizona right away. I cannot think of a thing I would have wanted . As usual I love my new Mustang.Thanks to all . Pat Orritt

Patricia L. Orritt
Service Department

Tom Goodfellow and crew took great care of my Raptor when I brought it in for an oil change. I always enjoy doing business with the Chapman dealerships.

Great dealership

I’ve always been a fan of the Chapman group, never felt like they were trying to up sell or be deceitful. The service group especially on the Quick Lane side is fantastic, very professional and gets the job done!!!

Mike Zelin
2019 Ford Ranger Repair

The Ford Ranger is a new model and I have had a problem with the "alerts". It has been in the dealership 3 times with the same issue. Replacement parts were installed each time. I think it has been repaired. The Chapman Ford team has been very concerned with this issue and I'm sure that with another Ranger alarm, it is well documented on the repair procedures. Great Job Chapman!!

Dwight Morgan
Great Service

Used the Quick Lane to have my first service on my new Ranger. They got me in/out in under an hour! And the main service line was able to squeeze me in and corrected an air conditioning problem in less than 30 minutes! AND, they washed it for me!!

Kirk Mahoney
Quick Lane

Recently visited the quicklane service center for service. This was my 1st visit to Chapman Ford. Your staff was friendly, and the facility was clean and organized. The service advisor Miguel was great to work with. I will be back in the future.

Jeff B
Outstanding Service

I have had my 2016 Mustang serviced several times by the service depart at Chapman Ford. Each of my experiences has been outstanding. This is truly an exemplary service team. Special praise for Ryan Jensen who is a true professional and excellent ambassador for this dealership.

David Horowitz
Great service from Chapman.....again!

Rosi Williams is my Service Advisor and consistently exceeds my expectations in getting maintenance work done quickly and with no hassles. She is the best!!!

John Papez
New Ford Edge

I recently bought a new Ford Edge from Chapman Ford and it was the easy purchase from a car dealer, period. I found their negotiation over the phone was easy, and Brett treated me respectfully. When I went in everything was ready, perfect and simple. Edge is fantastic and I would buy again from Chapman!!

john komer
5 Star Service Again!

Rosie was just wonderful ! She was kind, courteous,efficient and knowledgeable. She was patient in her guidance with us through the process of the maintenance if our car. I’m also grateful she provided Lyft service to and from your facility. We will continue Chapman Ford because of her. Thanks Rosie!


My service experience at Chapman Ford is always excellent. Ryan is always pleasant and efficient. While nobody looks forward to needing auto repairs I have learned that I can count on Ryan and Chapman Ford.

Great Service

Rosie did a great job in taking care of our pickup and the service needed

Glenn Taylor
Chapman is Full-Service -- and Means It

Great experience at Chapman Ford Quik-Lube. Write-up guy was very knowledgeable, got my car in the lineup quickly. I was out the door in 45 minutes. Fantastic! Good coffee, too.

G Conover
quick oil change

made appt, took car in, very prompt. also found a screw in tire , so saved a big problem. got new tire and was on my way

Sandy Arkelin
Weird AC Event

AC in my 2019 Edge would suddenly not function. Tom had me bring the vehicle in immediately. Of course the AC self-healed on the way to the dealership. Nonetheless the Chapman tech checked every possible problem. We also worked in the 20K service. Could not be more pleased

Richard Sinclair
My air was not working

The service was perfect. Ryan bent over backward to take care of me. I would recommend them any day of the week. I am not very good with words but I was very happy over all. Again Ryan , I would rate him with an A++++++

Pat Orritt
Miguel Gamez

He’s great, got me in and out with in 30 minutes

Goodman Denny
Safe pleasant experience

Took my Escape in for a recall problem. I had been given a convenient time to bring it in. Every thing went very smoothly.

Shelley Housley
Thanks a million Byron in service !

Had a great first experience with this dealership! That repaired my Explorer quickly! I will definitely make this my new service provider for routine maintenance! Byron Mead was awesome!

Lisa Mayberry
Quick Lane great service

Jimmie at Quick Lane provided excellent service and follow up on my Mustang. Thank you. Very convenient to use.

Scott Miller
Good Dealer experience

As a long-time Ford customer and first-time Chapman customer, I am happy to have found Chapman. Steve Countryman and his team, both on the sales side and the service side, have done a great job creating the “family owned” experience we lost at our previous dealership when the family had to sell. Thanks to the Chapman’s and Steve for continuing to do business the way it should be done - customer first.

Excellent Quick Lane Experience

Jimmy Adams was professional, courteous, and has excellent communication skills. My Edge was promptly serviced. I will only use the Chapman services, no one is better!

Great service

Was greeted promptly for my appointment. Quickly did the service that was required. Extremely courteous.

Smoothest trade experience

Steve, Bruce & Scott made this such an easy process! Great service all around. Thank you all!

Kory Budinger
Service done right!

After terrible experiences at two other Ford dealerships in the valley, I was hesitant to try a third. I’m glad I did - Ryan and the Chapman service dept did a great job of quickly repairing a recurring issue on my new truck. Customer service and communication were excellent... I’m a satisfied customer. Seems I finally found a service dept I can depend on!

Jason Introwitz
Great place to buy a car. They treat people with

My wife & I are very pleased with the salesman, Dominque. He was very helpful and was very interested in our business. This was a great buying experience. Thanks!

Gale & Patty Reiners
Oil Change

Jimmy Adams took care of me today. Complete professional. Very efficient, courteous, on-the-ball young man. I was in and out in less than 45 minutes.

Allan Scholbrock

Did service promtly

Fred Dahnke

Thanks Chapman Ford and my service advisor Candice Garcia for making service appt safe and efficient during this time.

Philip Ellis
Great Experience

Tristin Watson was wonderful to work with. He made the process painless. Very knowledgeable and helpful and very accommodating.

Marie Houret
Great service

Tom Goodrellow was so on it with the service he provided,I will be a customer from here on out,THANK YOU SO MUCH

Great Service

I've had my GT350 serviced at Chapman Ford for years. I've had excellent service. Our adviser, Tom Goodfellow is great to work with. He's gone to bat for us many times. He's simply the best!

Mary Gotway
They were very helpful and got me the vehicle that

5 thumbs up

Roy Ramsey

Everyone at this location is amazing ... from service to sales they make me feel like family.

Justin Cates
great customer service

Even though we had a few problems that we had to return for, the guys did a great job. Appreciate your guys.

Terrific Service Writer

Jimmy Adams was very helpful. Went over my extended service agreement with me and aswered several qestions I had. I bought a steering wheel cover there and he had a service tech put it on for me at no charge. He explained to me about the expected wait time and my truck was completed before the time was up. Excellent advisor.

Daniel H Duke
Service dept.

Great job! keep up the good work and service. See you next time.

Quick easy and professional

After using Chapman’s Quick Lube, several times, I find their operation to be flawless, professional, and fair priced. Very clean, large windows for when you want to watch your vehicle, even though you don’t need to.

Raymond Riley
Vehicle repair

Great dealership! Very professional service and quality repair of vehicle. Both service adviser and master mechanic were awesome.

Bob Froedge

I was experiencing declining satisfaction in service quality from another dealership for my 2015 Mustang and when my service technician did not call me back after repeated messages - I determined it was time to try another dealership for service. My first call to Chapman Ford for a service request was met with care and professionalism and I felt like a valued customer. After the service, I can say the experience exceeded my expectations and Chapman Ford has earned my business as a new loyal customer. Candice followed up with me after the service with a call to answer a few additional questions I had after we got the vehicle home.

Steve Berry

Rosy Willians was absolutely amazing. She help me deal with the issue right away

Great service

My visit was short but very productive. I had a oil change and tire rotation along with an inspection everything was ok except finding a leaking shock which will be replaced when they get one in the shop. Thank you

Victor Deese
Great service

Jimmy and Tony did a great job in taking care of my automotive needs.

Bob Matyjaszek
My New Ford

I have purchased a lot of cars and trucks over the years. Some experiences have not been good. However, my experience at Chapman Ford was among the best. All Chapman employees are very friendly and professional.

Richard Reinheimer
Wonderful group of team members.

I enjoyed my visit to a car dealer for the first time ever when buying an automobile at Chapman Ford on the 101 Freeway and Indian School road. The group of employees from the sales team to the accounting team they were just delightful to be around and to buy a car from. This is my last dealer I will ever use, go CHAPMAN FORD.

David Gackenbach

The service at Chapman Ford is great. Ryan and CT are excellent service advisors. They listen to you and take care of any problems. They take great care of my truck.

Jeffrey Kleinman
Works Package

Very pleased with the Works Package that was done on my 2019 Edge.

Mike Lichtenwald
Great people

The staff went above and beyond to provide a great deal on a great Ford.

Bill Johnson
Professional service

You never have to be apprehensive when taking your car in because the great professional service is consistently there for you!

Paul Berardi
Engine Light Illuminated/45k Service

Had a very good and professional experience with the service department meeting my needs to get my car serviced. The appointment process was easy as my "check engine" light was on and I needed 45k service. The technicians determined my engine problem and fixed it promptly. The service rep, Candice, was very helpful, experienced, and made the process very smooth. I also got a lift back to the dealership from Chapman Ford to pick up my 2014 Mustang. My car also gets cleaned upon service completion... oh yeah! Thank you Chapman Ford for the great service, I'm very pleased with how you respect me as customer and in taking care of my car.

oil change

Made an appointment, quick in and out for the 'works.'

Tom Remley
Excellent service

Very professional & fair

Jayne royalty
Service on my Ford F150

Great service as always.

Ron Hovis
Excellent Service

Top notch service by Ryan. Compliments Bob in the shuttle driver seat and the entire Chapman Team.

John Reese
Service Visit

Morgan was fabulous. We were traveling and had battery-alternator problems. From the time I first called and spoke with him, he was able to get us an appointment early the next day. He greeted us on our arrival, was able to get the part quickly, and installed. We were finished by early afternoon and on our way! Thank you!

Steve Rosemary Kavner
Customer Service

Rosie is great to work with.

John Heintz
Oil change

Great polite efficient service. Thanks

Judy Chadwick
Top notch service

The best service around, fast, efficient and thorough by truly caring professionals!

Paul Berardi

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