Mechanic replaced light unit which i had to purchase elsewhere because it was for my 1999 F-100. It was a drive-up visit, but the act was performed with dispatch. The charge of $50.00 seemed excessive for 20 minutes time and the removal and replacement of one screw, but when broken down to " $5.00 to do remove and replace" and $45.00 for knowing how to do it. I guess it is fair.
I have always had a great service experience at Chapman Ford, and this last time was no exception. Tim Beale, my service advisor, communicated well through the whole process, and the repairs were completed on a much faster timeline than I had originally expected.
Service was excellent and everything worked out well.
Consistently efficient Professional Courteous
Tom went above and beyond!
Jesus Cuevas exceeded expectations. Battery replacement included cleaning the cables. Well informed advisor and technician.
Jesus got me in and out for a recall and routine maintenance quickly, so I could accomplish the rest of my schedule for the day. It was a wonderful surprise!
My Service Rep, Kyle did an amazing job! He communicated with me every step of the way and ensured I was completely satisfied with the service. Thanks, Kyle!
best buying experiance i every had buying a trucks the people went beyond what they need to do to make you feel you were not just a number buying but a frend
I've recently visited Chapman for both of my Ford vehicles for service, and both times their concern, care, and fast service impressed me and confirmed my desire to use them for my service needs. Well Done! Thank you Chapman. Special Thanks to Tim Beale for his service coordination.
Thank you for repairing my vehicle recently I no longer have squeaking in my brakes and my vehicle is driving much better ??
My appointment was in reply to a recall related to driver's side air bag correction. Tim Beal greeted me on arrival, escorted me to the waiting room and in record time completed the recall correction, and escorted me back to my newly washed Ford Fusion. Thank you Tim and Chapman Ford.
Tim did an excellent job in managing my appointment. I am very satisfied with the results.
Excellent. Asked the advisor if I could wait while the service tech checked the TPMS system on my Ford E-350 chassis (Motorhome). He checked with the tech. Had me out the door in one hour! Awesome!!! Thanks so much. I am a loyal customer. Sales and Service. ??
Tim always delivers! He researches different options for us, introduced me to your custom shop guy and did it all in a very professional and thoughtful manner! Chapman is lucky to have him. Thanks again.
The service was excellent. It was easy to make the appointment and the service advisor was very professional. The work was explained in detail.
I worked with Tim Beal on three of my Ford vehicles. All the work/recalls were performed in a timely manner and Tim was easy to work with. Great job!
Jesus in service is the best service manager. He has gone above and beyond to help me and make decisions for the best outcome for me
Kyle did a great job explaining the service required and keeping me informed as to the status. They even offered a Lyft as well as a rental car since the repairs were over an extended period.
To add - Service Agent Kyle did an excellent job, he's the best!
Team Chapman continues to do well - latest Warranty repair at Ford was handled in an excellent manner. Continue the hard work and I'll continue to return to Chapman Ford and Jeep!
Tom Goodfellow is exactly what a service adviser should be at all dealerships. Tom does everything he can to make sure you and vehicle are taken care of. Would not hesitate one minute bringing my truck back to this location. Thanks
I recently started using Chapman Ford and each time it has been easy and efficient getting parts and scheduling. The service has been outstanding and completed on time. Great communication on status of vehicle on every visit.
Thank you for taking care of my SUV and me. The wait is worth it! I travelled miles to come and distance didn't matter because I felt safe knowing I have experts that are trust worthy. Thank you
Tom Goodfellow is an excellent communicator with great customer service skills. I feel welcome when I bring my vehicle to him for service and not like just another customer in the queue. Truly exceptional treatment.
The staff at Chapman Ford and particularly Tom Goodfellow were a pleasure to work with. Tom clearly went the extra mile to make sure that everything was done right and a reasonable cost. You have one our confidence in our business. Thank you
It was such a pleasure to work with Tim Beal.
Derrick is a fantastic salesman. He took the time to answer every question we had with no pressure to buy. He made the buying experience incredible and pleasurable. He represents what a salesman really is. I highly recommend Chapman Ford of Scottsdale.
Brought my 2014 Flex in for two new tires, an alignment and brake check. Work was expertly performed and even did a recall repair for me. Technician and supervisor stayed late to get the job done. Their website has a place where you can check on progress and that was never updated. Very frustrating. Even more frustrating was trying to find out the status of my car by phone. Kept getting put into voicemail from service manager (fast lane) to service manager And even general manager. Last time I called I asked switchboard NOT to put me into voice mail. Finally got Joy ( if memory serves). She worked in the sales area but was able to track someone down to get a status update. Shortly after I received a call from fast lane asking if they could do the recall. I said as long as it was done by close of business. I was told yes and I got dropped off at the dealer around 5:30. I finally left with my car at sever, an hour after closing time. The work performed was well done but their website and phone tree leave a lot to be desired.
I'm sure the guys did a great job, but, 2 hours and 15 minutes is to long for a oil change and tire rotation
Very polite, very professional, very knowledgeable Great Teamwork, thank You Jerry
Chapman has the best service in the valley.
Service writer atom picked up midway on my project, got my truck scheduled around my schedule, communicated during the process and got me my truck which I use for my livelihood back at the stated time. The technician who worked on my vehicle left my vehicle clean and did a great job regarding removing the headliner.
Had a recall notice on my truck, which I did buy from Chapman Ford. Ramsey took care of me and got the job done for me!! Thank you all!
The service advisor was extremely busy juggling several clients simultaneously. He was friendly and courteous for the entire time I spent there. Hats off to that advisor
Dedrick Fisher was my salesman. He provided excellent service to me from the bottom to the top.
My Explore had several issues. I discussed it with Jesus in the Sevice department. He was very accommodating and had all the issues resolved ahead of schedule. Very satisfying experience!
Advisor Jesus was amazing and had my car done by mid afternoon.
David and his team did a great job replacing Brakes Plus poor brake job (previous owner). Purchased older model in July 2021 and have been at Chapman Service many times so far with more to come - can hardly wait for my auto to be in "spot" condition from Chapman's great work.
I had an excellent service experience at Chapman Ford with Tom Goodfellow leading the way. Because recalls were involved, parts and supplies had to be set up in advance...ever thing went very smooth...in fact the down time went from an expected 3 days to only 1 and a half day. Thanks for a job well done!
This dealership came through honest playing no games with the pricing . Got qualified from start to finish from over the phone to in the dealer ship in under 3 hours time Staff friendly and understanding Unlike / courtesy dodge / bill Luke Highly recommend talking to this amazing dealer ship best prices in town
The service writer was very knowledgeable and kept me abreast of all issues.
My service writer was very professional, and courteous, a pleasant experience.
Michael Hess is the best Service Advisor I have had the privilege to work with!
Scheduling an appointment was easy. I really liked the text option to approve service charges and estimates. We really enjoyed that our service advisor Byron listened to our needs and was very responsive and happy with the work our vehicle received . Thank you
At the end of the day, Ford Chapman did what they promised. Juan, Jerry, Craig and Jeff were the sales/finance/service people I worked with and at the end of the day, I feel great about my vehicle purchase.
My service advisor Tim was outstanding. The service guys made my F-150 feel new again.
Miguel and his team performed there jobs with professional work. I dropped off my vehicle with Miguel and him and his team did the rest. Excellent work.Thank you Happy Holidays
As soon as I arrived all the staff were friendly and made sure all my needs were met. Michael Brill was great to work with on my purchase. This dealership makes, what most deam agonizing, a good experiance.
Wanted to thank Tim Beal and the team that worked on our truck. We recently bought the truck and found that it had a check engine light and blowing white smoke soon after. They not only found the problem but potentially saved us a lot of money! Thank you very much!
Why is it I have to have my car dropped off at 11AM for an oil change and it is never ready before 4PM? It would be a much better experience if the service window was a little smaller for minor services with an appointment.
Great people, courteous and professional salesman, manager and finance officer.
Had to have the tires ordered, they came in the next day. I went to Chapman to have installed, they were not the same tires Miguel and I discussed when we talked. Very good service as it always is, but it would have been nice they were different tires before they were put on the vehicle
Very professional, quick, and take great care of my vehicles. Their prices are extremely reasonable. This is the only shop that services my trucks and help keep them on the road.
very pleased with service rosey was very pleasent and helpfil
Tim Beal assisted me with my service - I highly recommend the service advisor at Chapman Ford.
Great service. Tom Goodfellow is outstanding. Great personality and very helpful.
Everyone was so helpful, especially our salesman Michael F, He stayed 3 hours after he should have gone home. Everyone so knowledgeable!
Thank you to Dedrick Fisher. He really made my car buying experience fun and easy to deal with. Not only that he’s a great guy and I really enjoyed interacting with him. I wish him nothing but the best!
The Chapman Ford Team are always the nicest people in town and everything is upfront and fair. It just doesn't get any better or easier than that! Thanks for being so helpful Juan and all the extra effort you put into making our latest new car experience once again Chapman fantastic!
Awesome service ! Timely, friendly and thorough!
Feel very comfortable with Chapman Ford. I trust them to take excellent care of my Mustang.
The entire experience at Chapman was great! To top it off my salesman Kris Williamson was phenomenal! I was kept in the loop during the entire order process, and the many issues that arose (with Ford not Chapman) were handled by Kris and I was able to stay stress free and up to date. When it came time to trade my current vehicle in, that process was also stress free and I was offered a fair trade-in value from the start. Overall it was better than any dealership experience I’ve had in the past. Based on my awesome experience I also placed an order for my wife’s Explorer ST and we are excited to be buying a second vehicle through Chapman Ford.
Rosi treated me as though I was the most important VIP customer she has ever dealt with. She deserves to be recognized for that.
Matthew was very helpful and informative and kept me up to date on the status of my truck. Great team of people to do deal with at Chapman Ford.
Went to Chapman for an oil Change- happy with all services provided, including tire rotation and check— plus tip to remember next time to check filters for possible replacement.
Took my 2018 F250 6.7 diesel in for several maintenance/ repair items. David, the service manager was professional and did not attempt to “oversell” or up charge me. He was professional and timely in his communication. Chapman Ford should recognize an outstanding employee.
Friendly. Courteous. Greeted immediately and the service took less time than expected, despite the very busy service bays. HOWEVER, the mandatory mask policy was unexpected and annoying. I will not return until this policy is rescinded. I realize this is Pima Tribal Police rules and not Chapman. It is unfortunate that the tribe chooses to enforce a mandatory mask rule. Ridiculous. This will impact customers and restrict business. The Tribal leaders should DROP THIS REQUIREMENT.
Thank you for doing top quality work on my truck, and working it in to your busy schedule. Appreciate your professional service. The best work force.
Very prompt and complete!!
Rosie and Miguel are awesome! My shuttle driver home was so nice and professional as well(can’t remember his name). Everytime I have been to Chapman Ford, never a complaint only satisfaction. I used to take my vehicle to another Ford dealership that is so close & convenient to my house but I choose never to go there again and do not mind driving extra miles to what I know will be great service! Thank you for the exceptional work!
Thank you very much for the excellent help from Miguel. Miguel checked me in and sent me information and updates on the progress of my service. Keep up the great work that all the service techs.
from the sale to service has been a great experience.
Always awesome and customer driven.
Bruce and Kellie were so very helpful with our purchase and delivery of our new Ford Bronco. They walked us thru the maze of new technology of this vehicle.
My service advisor, Matt, was friendly and communicative. A big "Thank You!" to the hard-working techs who keep our service vehicles (and everything else in turn) running smoothly.
I called the Chapman Ford Scottsdale on Tuesday to schedule the installation of side steps on my new F-150 I just bought from them in late June. I've been working with this location for years, previously leasing a 2019 Ranger. Rosi has always been my Service Manager. She is ALWAYS friendly, welcoming and efficient. I had another side step style in mind; I took Rosi's recommendation for another style and it was perfect, looks much better and I am very pleased. Another great experience with Chapman Ford Scottsdale. Thank you Rosi!
The service I received at Chapman was A plus.
My 2010 Explorer was totaled and I still wanted a good strong Explorer. Selected a used 2005. Had an issue with engine misfiring. First tried fuel filter. Then this visit spark plug area and fuel injection. Runs beautifully now after replacing 16 year old spark plug wiring! More work to come I'm sure. Will be a pleasure to bring it to Chapman Ford service.
I’ve been a customer here for a few years and I’m be never been disappointed. Miguel always has customer’s best interest in mind. He’s upfront and honest, and I appreciate that.
The people were polite, efficient and helpful
As usual the service department shines at Chapman. Thanks agin!... to Mr. Rose and the great Chapman service team!
The customer service department does exceptional work and it starts from the minute you drive in, to the minute you drive off. Friendly, efficient and fast. I drive 17 miles to bring my vehicle for service. The exceptional customer service is so with the drive.
Gratitude to Candice Wiley and Ed Roberts
Excellent staff, Candice Wiley & Ed Roberts
Great service and fast getting the truck done
Miguel in the Quick Lane Dept. at Chapman was exceptional! He helped take care of our two Ford vehicles and even did the service on our Nissan Rogue. Everything was done, smoothly, fast, and correct! Much appreciated Miguel!!!
Brett Gouvia is awesome to work with. He is very knowledgeable and he is quick to respond. He made my car buying experience enjoyable.
Great Service and in a very timely manner.
Timothy Beal is my advisor and he has been great every time I have been in for issues. I trust him and know that he looks out for my truck and me. I drive further (past another ford dealer) to come to Chapman and find a completely different experience from my earlier dealings with the dealer closer to my home. So far it has been worth the extra 10+ miles.
Jerry Lowery was great. We got the Ford Escape Hybrid that we wanted and were well cared for at Chapman Ford.
Shawn Yates and his team did an amazing job. The whole process from beginning to end was fast and seamless. Dominic Paccioni went above and beyond to show me all the bells and whistles of my new truck. I will be referring all my friends to buy from Chapman Ford. I have never had a buying experience like this before. Great job.
Excellent service from are salesman Detrick he was though, thoughtful and patience with us. We had several issue and he resolved them in a timely manner. this will make the second vehicle we have purchased from Chapman Ford.
5 stars - Great service!!
Erik Knox and his Manager, Justin Cates, helped me with my purchase. They went above and beyond with my new used car.