If you are looking for a great buying experience, low pressure and a lot of fun - visit Chapman Ford. Our Sales Professional, Sandra Harris, answered all of our questions and was very friendly. We drove away in a new Fusion SE with everything in it that we wanted. We look forward to a long relationship with the Chapman Ford Family.
Started with Brett on line looking to purchase Fusion Hybrid SE with certain options. No luck with current inventory available. Was willing to special order my selection but Brett was able to find 90 percent of what I wanted in a unit in inventory and then between Brett and Johnny the Sales Manager worked out a deal for a price that I could live with. Great people to deal with.
I live in Springfield, IL and my son attends ASU. His car needed some warranty work initially but also required some service work outside of the warranty update. I had expected a rather taxing process considering the long distance conversations but I was very pleased with Heidi Wilkens' willingness to take charge and help us explore every option to get my son back on the road. We have been Ford customers in central Illinois for 30 years and currently own 5 Ford automobiles. The quality, performance and trust we have come to recognize has kept us driving Ford vehicles. The congeniality and competence of the Ford service departments we've used have consistently out paced expectations and our experience with Chapman Ford was no less than stellar. It would appear that the Ford Motor Company has done nearly all it can to make sure that the customer comes first and that customer satisfaction is the prime goal with any of their dealerships. Great job Heidi Wilkens and Associates, YOU make Ford the Great American Company it is.
MY REP IS ROSI WILLIAMS WE HAVE BEEN WITH EACH OTHER FOR SOME TIME(2014) THIS TIME SHE WENT ABOVE HER JOB TO HELP ME (AN THE MEN DID A GREAT JOB ON MY CAR IT LOOKS GREAT IF IT WAS UP TO ME I WOULD GIVE HER A RAISE(WILL YOU) THANK YOU DAVE FRASER
Very friendly and knowledge people at Chapman Ford. Jesus Marquez is a great sales rep. He showed me the exact vehicle I was interested in, at the advertised sales price, and made the buying experience great. He obviously cares about his customers and makes sure they are taken care of. I highly recommend him and the Chapman Ford dealership.
I purchased my 2018 from Marlo, 3rd escape, 2nd from Chapman. I could not have been happier with my experience. Marlo and Lisa went by far above and beyond for me and I am so grateful for all they did. Thank you Chapman, Marlo, and Lisa.
Heidi working Quick Lane went the extra mile to make sure I got the right tire at the right price and verified that Chapman sale price beat Discount tire. Thanks
Best car buying experience ever
Have purchased my last 3 vehicles from Chapman. Have used Quick Lance for 20 years and always satisfied. Car salesman, Ken Knie is awesome! Great dealership.
Heide did a great job along with Ethan Miller.
Kudos to the service department at Chapman Ford. I was completely satisfied with the quickness and level of service I received. When I brought my Ford Escape in for service. I look forward to to using Chapman Ford Service Department for my next service needs.
Excellent customer service. Had an oil/lube and tire rotation and a wash! Was in and out of there in no time. Excellent!!!
performance was excellent and satisfactory.
Great service as always at quick lane. Justin took care of us. We shall return. Fast service and good prices. Met some nice people in the waiting room ( snow birds from Kansas ).
great job, quick, very pleased.
I came in looking for a vehicle and found the entire staff, not just my salesperson but the entire staff exemplary. Great atmosphere and they did the best they could to help me. Although I have not bought a truck yet. Out of my entire search I found them to be honest and very willing to help and their follow through was excellent.
Thank you for helping me purchase my Ford Focus
Ms. Heidi from N.J. right on top of her game. she was all jammed up and came thru like a champ!!!
Matthew was a fantastic salesman to work with. He was honest, patient with our questions and helped us get the best deal possible.
Great service by Sandra, Marlo and everybody else that helped or worked with me. I wanted something and got exactly what I wanted without being pushed into something else (which happens at other places)
Good except for the oil on my seat!
My battery went dead and I needed a new one asap. A neighbor helped me charge it up. I called Rosie Williams who I always work with when service is needed. She said I could come over right away and they would replace my battery. While I was there, she surprised me by also replacing my long awaited airbag that was on recall. She is a gem ! Thank you for excellent service.
I had my vehicle serviced my Chapman Ford. I was completely satisfied with the repairs that were made to my vehicle. My service rep was Candice Garcia she explained everything to me regarding the repairs. She also provided me with a loaner car since the repairs took almost a week. it was a pleasure doing business with Chapman.
Heidi and the crew did a great job. Work was completed quickly and everything necessary provided to ensure service pricing was fair and reasonable. I'll be back.
Rosi is great she always take care of me and my vehicle.
I did make an appointment at Quick Lane even though walk-up is available. My car was taken in on my schedule time and I was on my way within an hour (and they did a quick wash on the outside of my car)!
Melissa helped me a lot, and guided me through the process. 5/5
Heidi was an excellant woman to deal with. I liked everything about her. She was courteous , helpful and I would rexommend her and Chapman Ford to anybody.
Jeremy Baker and Lisa - Finance Manager made this the easiest purchase I have ever made. I have purchased over 20 new cars, and this was the best by far. Both were attentive and professional. Better yet, they are very nice people.
Efficient, apparently thorough; service advisor Heidi was professional and knowledgeable.
The staff is dependably professional and courteous. My problem is 'where to go', fast lane or not. For years most recently with John Otero I would go to what I called 'Service.' I know that for routine service go to 'fast lane' which I did only to find out that I have to go to Service for an oil leak and a stuck window. I prefer one-stop-shopping
Carlos Gomez did a fantastic job. I walked in there in hopes of buying a used vehicle, and walked out with a brand new 2018 Ford Focus. Thank you Mr. Gomez.
JJ Markley did a fantastic job, while the Financial Manager Wendy was totally uncooperative. I wanted to finance thru my Credit Union, but she did nothing that I have asked her to do, in order to facilitate the process. Not happy with Wendy at all.
Rosie was a wonderful service rep and I was impressed by her desire to make my experience so easy and painless. I will return to Chapman in the future and I award Rosie the highest rating possible!
Excellent Service, attention to detail and completed in a timely manner. Thank you
From the time I entered the Quick Lane area until I left was nothing but outstanding. I was informed about what I could have done on my vehicle. During the service I was told of some some items needing attention. Everything was completed in a professional manner. Everyone did their best to get me on the road as soon as possible. A great experience.
I can only thank the Service Manager and the mechanic in the QuickLane. The service, the attitude and just the overall pride in their work has earned Chapman Ford a lifelong customer
It was wonderful new Chapman dealership is awesome timely in and out I believe the gals name was Heidi was outstanding explained everything even with a smile. I will continue to make Chapman my home for checkups on my edge. Great job I will refer friends and family. Thank you again Blessings
Quick, efficient, friendly & free coffee. What more could you want?
Rosi Williams was outstanding as always.
I brought my 2017 F150 in for a recall and the dealership is awesome with a very comfortable state of the art waiting area. A truly pleasurable experience
I would rate service as excellent
I did not realize I could make an appointment for Saturday - I will do this in the future as I am driving down from Carefree. Heidi was awesome and kept all of us in the lobby well informed. Great sense of humor - I suggested Theatre Charis and Bacon and Eggs!
Heidi Wilkens always does an excellent job keeping me informed on the progress of my vehicle service and explains any extra work that might be required upon inspection. Great employee!
Schedule confirmed on line, service performed on time, report clear, service(Bradshaw) professional.
The oil change was done quickly and without any surprises. They also washed my truck which wasn't expected but was nice.
I was very pleased with Dave Ruttan's handling of my service. Also, my car was detailed. It shows that the detailer takes pride in his work and I appreciate that very much.
What a great experience. I thought I would not be driving a Ford Edge this year after looking for 5 days with no luck and then Chapman Ford reached out with the exact car I’d been looking for and they were accommodating, they made me feel comfortable with the terms and the price. Also I could not have worked with a better group of people, who put the deal together and then Carlos spent at least an hour showing me how to operate everything on the vehicle going over it until I understood. Rather than rushing me as I’ve found in the past at other dealerships. I look forward to a long relationship with Chapman Ford
My Wife and I bought a new Ford Focus at Chapman Ford in January 2018. The buying experience was devoid of the hard sales that so often plagues the car buying experience and as I result it was exciting, fun and unstressed. The Salesman was a perfect gentlemen, polite and courteous throughout and a delight to work with. I can wholeheartedly recommend Hoss Fazeli and would certainly purchase again in the coming years. Thank you and best wishes for 2018!
We had an excellent experience with Dave Dell who got us a very good deal and helped us get our payment where we needed it. We love our ew car and would definately use them again.
I would recommend this dealership to anyone looking for a no hassle buying experience!
Dave Ruttan was great at communicating with me and the work was done in a timely manner. 5 Star Ford and Chapman have always been good to me over the past 15 years they’ve serviced this vehicle. And I love the new dealership, very classy
Approximately two months ago I purchased a Ford Escape for my son. We recently moved to the Phoenix area and I wanted him to be safe on these crazy freeways. The engine life went one, needless to say I was concerned so I just bought the vehicle. Took it to the dealership and they took care of it at no charge. That's how you keep repeat customers. It's inevitable that I will be in the market for another vehicle and because of the customer service I received, I will go back to Chapman Ford.
On Wednesday December 27, 2017 i took my 2016 Ford Fusion to Chapman Ford service center for a scheduled routine maintenance appointment. The customer service representative, Isaac Mena, was quite knowledgeable and thorough about the required maintenance of vehicle. The service was completed in a timely manner, and i was on my way within an hour. Cheers to Isaac Mena and the staff at the service Department.
I had an appointment for my oil change and the service was fantastic-sent to main service center to look at my drivers side seatbelt-I was taken in quickly and will be called for the repair
Rosie is my service manager.She is professional ,knows what shes talking about and gives a great explaination of what was done to my Fiesta.Service was done in a timely mannor and all the work was done to my satisfaction.
Got my oil changed at the quicklane and it was very quick and friendly. Will definitely go back.
I was treated most courteously and promptly by your staff in spite of the fact it was a busy day and I was a walk-in customer.
Rosie was her usual "great service" gal. Also, I would like to take time to thank Saul Lindquist, Chapman's tech on this job and who has also serviced my vehicle numberous times before. He has always done a top-notch job. Please thank him for me.
After my first experience with the Quicklane, 1 week later I was back with a brake fluid leak related to the first weekend of repairs. I do not know if I would trust them with repairs again!
This was my first experience with the Chapman service department. I went because they are the closest Ford dealer to my home. I made my appointment online, and was sent to the Quicklane. My issue was a spongy brake pedal. I was told the master cylinder was leaking fluid (there was no external leak). As I was in the waiting room, a salesman approached, wanting me to sell my truck outright or trade it in! What? I was there for service! He had paperwork that had my vehicle information on it. Who gave him that? A short time later I was told that another expensive part needed to be replaced, coincidence? They had my truck over the weekend. I paid for and picked up my truck Monday and on Tuesday was back with smoking and locked up brakes! They did warranty a defective part, and some but not all of the damage done. Not a good experience and do not know why a salesman would approach me out of thin air. Seems odd to me. Very leery of going back!
I have to write this review especial thank my service adviser Stephen Pewitt. He did a great job in my case, with his patience and willing-help and solving problem attitude. Originally Chapman Ford messed with my recall fix by started it and closed it without letting me know, couple months back. I recently visited SanTan Ford tried to get the recall fixed, and SanTan told me that they can’t fix it, since Chapman already started it (ordered and paid for parts), and I have to bring my car to Chapman. I was very frustrating, I called Chapman, luckily Stephen picked up my case, he understood what went wrong and how to get it resolve it, with great attitude. There are few back and forth, but all got resolved in end. They also fix my trunk light for free since my car is out of warranty. I’m writing down this review to my 5 stars to Stephen, as well as the mechanicians behind the scene.
Greeted upon arrival. My vehicle taken in right away for routine service. Waiting area super clean with comfortable accommodations. Service Advisor friendly and effciant. Top shelf customer service experience.