Chapman Ford Reviews

Very nice folks at Chapman Todd was our salesman and did not pressure us at all. Very personable guy! A pleasure doing business with him/them.

Tim Beal is my new service advisor at Chapman Ford because my service advisor (also Chapman) retired. Tim is awesome! He makes sure everything is perfect with my Mustang. It needed some engine work, and he stayed in touch with me and made sure all parts and equipment were new factory parts... nothing but the best! My Mustang has 80,000 miles, and it runs like a new car!! Tim is great, and all the employees at Chapman Ford are EXCELLENT!

The quality of work done by Morgan in Special Projects exceeded my expectations.

This is my third F-150 - - the first was a 1993 - - of all the dealers I've purchased from - Chapman was the best experience - - -

Great service

I worked with Mike Rufeshky. Mike was amazing and made the process super easy. I got an amazing deal on my vehicle and Mike even chauffeured me around town to help me out when I was without a car throughout the whole process. Could not ask for a better experience. Thank you!

Kyle Stringfellow was my service manager and he did an excellent job. He carried on the excellent service we received from Tom Goodfellow.

Found nail causing a slow leak, no one else could find. Coolant change was Expensive.

Tim Beal always goes above and beyond to provide the best customer service. It's a pleasure dealing with him.

Excellent customer service

Chapman Ford Service Center sets the bar for the standard of excellence for the customer service experience. The service writers are professional in the manner that they receive and process information, schedule, and follow up. I'm so impressed with the whole experience that when I do purchase another vehicle, I'm going to fly or drive to Arizona and shop at Chapman, making the assumption that the way the service department is managed is a direct reflection of a well managed dealership. Ford Corporation should be darn proud to have your dealership's team representing their product and promoting Ford's service level excellence. Nice work!

Great job,,thanks

Its hard to keep a fleet of vehicles running. Chapma Ford however is doing just that for me. They're service advisors and technicians know I need my vehicles on the road and they work to do just that.

Had my 21 Explorer in after the battery inexplicably split open. The service people got on it and the repairs and recalls were done quickly and efficiently. When I picked up the vehicle after a comprehensive checkup, each tire was at 25lbs, not 33 where it should have been. Maybe it may be a good idea to add tire pressure to the checklist.

The service I received was excellent. Kaylee kept me well informed of what they were doing to my car, and how long it would take. It is fun waiting for my car. Everyone is so nice.

Tim tech care of all my warranty on the Ford F150 plus the oil and filter wipers motor blade and cabin filter in a timely manner. Kept me informed excellent service.

Miguel and Team always provide the best service possible. From scheduling to delivery, the Quick Lane Team can not be beat for Best Value.

My experience with the staff at Chapman Ford was ??????????!!! Juan was my sales person and he knows his stuff, is very friendly, and got two deals done! We were taking delivery of a new Maverick and wound up walking out with a Raptor too!!! Chapman had a nice inventory of vehicles to choose from. David Kohler the sales manager completes the team. He made sure the entire process went smooth. Thanks to everyone a Chapman! I am a lifelong Ford customer now!

Making an appointment helps, quicker service. Wish they would wash my car without having to ask.

Miguel was efficient, knowledgeable and very professional! I will request him as a service advisor next time I’m in!

Very fast service for my 2005 when shift was not stopping where it was supposed to be. David Corum attended to the problem immediately and work was completed by noon. I am blessed to have such a great dealership and their staff. Many thanks.

Very courteous staff, very nice clean waiting area. All my warranty information was in the data base. Work began as scheduled.

Experience of buying from Chapman Ford was great I have to thank Ervin Wilson for working so hard and getting me into the truck that I wanted and for the hospitality shown to my family during purchase process

My service agent was professional and communicated to me regularly on the status of my service

Special thanks out to Kelly Cooper Steve countryman Dave Kohler for making our purchase very amazing great dealership recommend everybody to go there and purchase a vehicle

Byron Mead is a very professional and recommended knows his stuff

Kyle, my service adviser said my truck would be ready on Friday but it was ready early Thursday afternoon. It was necessary to replace the entire gear shift assembly for my 1999 F-150 and Chapman had the parts in stock. When i drove the truck home i noticed that a rattle that had been in the dash for years was gone! The 24 year-old truck that i bought new drove and sounded like it was brand new again. Great that you had parts for a 1999 vehicle. Quick service from Kyle, and great work from the mechanic. !

Tim and team are great. Always quick and thorough. I appreciate it. Thank You!

Quality service and really good interaction with the whole team. Give them a chance and you will be a customer whenever you need help.

Byron great service advisor knowledgeable good service

My 09 Focus has been pampered by the good people at Chapman. They have always treated myself and my car with care and respect. I will continue to take my car to Chapman for the excellent service.

I bought my second truck in the last year here at Chapman Ford. Richard Jewett kept me up to date during the ordering process and throughout the entire process. I would recommend not only him but the dealership.

Kyle Leckey is one of the best salesman I’ve ever dealt with, low pressure and will work for you. Steve finance does a phenomenal job. General manager David Kohler is a phenomenal person to work with on the higher level at a dealership. I have purchased many vehicles from Chapman Ford and will continue to do so. Their service department is exemplary also.

None

Matt Gerber, my service advisor, was quite helpful, and the service techs got the job done earlier than expected. Quite the superb job all around. Thanks to everyone involved

I have nothing but great things to say about my experience purchasing my new truck. My Salesman, Mike Brill, was very quick to respond to my inquiries and got back to me immediately. The entire process from ordering to pickup was seamless and I couldn't be more happy with the process or my new truck!

I have been to other dealerships and have been treated poorly, but at your dealership, I was treated exceptionally well. Kylie was very kind and explained to me every part of the service that was done. Made me feel at ease. Very happy!

Brought my 2017 Ford F150 FX4 in for the Works Package & Multi Point Inspection. Matt Gerber got me in and out in a timely fashion. He kept me informed as my vehicle was being serviced and covered some recommendations for the future. Matt & Chapman Ford always are professional and provide great Customer Service! I bought and service my Ford F150 at Chapman Ford!

My battery light came on and the alarm screamed. This is my 3rd Explorer and it was the most violent message. It is a 2005 model and I have a relatively new battery so I knew it was probably the alternator. Dave Corum, my Service Advisor, put me in as a walk-in and withing 24 hours I had my auto back with a new alternator. This is why I always use Chapman Ford. Service is exceptional and staff is always great to work with. Thank you so much!

Always a great experience dealing with the staff at Chapman Ford

Everyone here was amazing!

We take our vehicle to Chapman Ford because if their service, quality and trustworthiness. Ryan J. is always helpful and straightforward.

More than one agent helped get the job done. Teamwork was productive, like I said in the heading, AS ALWAYS!

A big thumbs up for Ed McCorly and his team at the service department at Chapman. I brought my 09 Focus for a engine leak. He got me right in, arranged a ride home for me and kept me up to speed on repairs. On returning of my car he explained everything succinctly. My thanks to him and his team!

Dropped off at 7AM and out by 9AM with full service and tire rotation. Drastic improvement over past experiences

David Corum was great to work with and my vehicles turn around time was excellent.

Chapman Ford quick lane always goes above and beyond. The service advisor Kaylee is amazing and always explains any services recommended for my vehicle. I’ve been coming to this quick lane for years and highly recommend!

Kaylee is awesome and provides excellent customer service in behalf of servicing my vehicle. Thanks

Excellent!!!!

Brandon, is AWESOME in delivering customer service. He did a great job handling all service needs for my Ford Edge.

Agent Timothy was very professional, complete and available. Best agent I have dealt with at Chapman since I bought my truck from your old Tempe facility in Dec 2007. Kudos!!!

Mike Brill went out of his way to help me with my unusual situation. Because of him I will definitely recommend Chapman Ford to my friends.

Kelly and Amie made our Mach E buying experience wonderful. They kept in touch throughout the ordering process, gave us regular updates on the status of the order, and made the in-person purchase smooth and enjoyable.

I took my 2020 Ford Explorer ST to Chapman Ford in for a rattle in the dash. The rattle occurred as a result of a problem created by another dealer when they replaced the passenger side air bag. The Service Technician did a great job in diagnosing and fixing the rattle. I got my vehicle back and there was no damage to the interior or exterior. I mention this because the other dealer damaged my vehicle in 3 spots when taking the dashboard off and replacing the passenger side air bag.

Ryan took care of us with the new engine our 2017 Escape needed. Great service great people. Thank you Chapman Ford.

This vehicle is amazing! We fell in love with it as soon as the test drive began!

I so much appreciate Chapman Ford's excellent attention to taking care of my 2005 Explorer, my 6th Ford and the one I love best. This visit involved removing the gas tank and replacing the car's original fuel pump assembly, which was 17 years old. I appreciate the excellent technicians that restore my vehicle to its original condition. Service is always topnotch. David Corum and Jesus Cuevas are exceptional service advisors. I am so very pleased with Chapman Ford.

Great service with not pushing me into a decision. Sales (Juan and Chelsey) we’re really friendly and your finance was intertaining. He Explained our options and helped us thru the messy paperwork.

Had a very good experience with your sales staff. They did a very professional job and worked through some problems very well. Thanks for all the help

Excellent service

Great buying experience!! Great staff highly recommend!!

After receiving a recall letter regarding service I called and made an appoint. It was quick and the service department was friendly. Very pleased.

Thanks to many helpful people - my new Escape (just bought in August) had low tire pressure on Wed. morning, and extremely low in one tire. I stopped at the Quick Lane - and Blas kindly added air, and checked for any obvious puncture (none found) but explained options. I drove my Escape for another 2 hours - and that one problem tire lost air. So I called (thanks to Michael, who I think was the rep on the phone, who helped) - and then stopped at Quick Lane again in the afternoon. Thanks to Kaylee who quickly got the car in - and Victor found a nail puncture, and was able to repair it. All very professional and fast - and helpful! And I appreciate Victor finding the puncture and saying a repair was possible - and his recommendation - so I don't need to buy a new tire. And Kaylee kindly even showed me the nail/screw that had punctured my tire. Appreciate everyone's great service.

They are the most efficient service department I’ve ever worked with

Accommodated last minute oil and regular maintenance service while we where traveling. Thank you

Excellent service with friendly and efficient help from the agents I dealt with. The popcorn in the waiting room was good also.

Been laid-up with complications from spinal injuries and haven't been able to walk for the past 3.5 months. Getting back up and able to get around again for the past 2 weeks, need to get a lot of stuff done, brought the Fusion in for service and a recall part replacement. Bob helped to streamline everything and had a good experience with the friendly folks at Chapman Ford!

Ed took care of my special parts order!

Very good

Chapman Ford exceeds our expectations every time. It started the 1st day we contacted Chapman Ford to obtain a vehicle and continues with their service.

Thorough service handled efficiently with courtesy. Drop off and pickup service a real plus.

Nice service they do there best to make customers happy with all the shortages they have on loaner cars

Customer service is very very important to me.

GREAT JOB TIM AND DON'T FORGET TO CALL WHEN TRANS BEARING COMES IN...........AGAIN THANKS

Thank you for getting me on short notice and addressing and fixing the issue I had with my car. Also thank you for addressing and fixing the recall on my Escape. With replacing my purge valve the car is running 10x's better and the fuel economy is what it should be. I know you usually end up paying more by visiting the dealership but I am willing to pay for quality work and parts always!

Oue appointment was met nd the estimayed wait time adhurd to.

Had another excellent experience at Chapman Ford. The service department performed the oil change as required. All the staff were very helpful.

I appreciate the excellent service provided by Tom Goodfellow during my recent service appointment. My truck had a recall and was at Chapman for a week. Tom kept me informed about the progress of the repairs and made sure I had a vehicle to drive. The truck was ready on time as promised. Well done!

Had brought my truck in for service. First fixed things but wasn’t done 100% brought it back to have it fixed and they went above and beyond to rectify the mistake. Mistakes happen, it’s how you deal with them that shows your true colors. Very pleased with final outcome

I brought my car in for it's first service, as well as a recall item. I loved their procedure for emailing me as the appointment proceeded anything that the tech found. They gave me an opportunity to add things on like air filter and cabin filter if I needed it, but with no pressure. The car went in at 7:45am, they promised it to me after lunch - it was done by 11:00am. Great all around service.

Great service and people at the Quick Lane! I highly recommend Chapman Ford Quick Lane! Thanks Kaylee & Miguel. And thanks to Mike for working on my car!!

I had to replace my CMax Hybrid battery, quite expensive. Only Ford had this replacement part so I went to Chapman FORD Service where I get all my car's service maintenance done. Mike Hess went above and beyond ordering my hybrid battery and letting me know exactly when it arrived and brought my car into then and they had a dedicated mechanic ready to work on replacing the part that morning. Mike already had a rental car reserved for me (which they paid)and a Lyft ride to take me to Enterprise Car Rentals. The work was done by 3:30 and I received a text message to pay my invoice online. Easily done and had my rental dropped off and got into my car without wasting any time. Great service, fast and easy procedure, and loved the white glove treatment I received.

Bryan Milan was a great sales rep. Very helpful, low key and detailed throughout the purchase. Bryan Stokes handled the complex financial details and the paper trail flawlessly. Then Morgan Grandy took care of our floormat order and even went out and installed them for us. Great experience!

My purchase with Chapman was excellent! Jerry Lowery was my salesperson and he was fantastic! It was a transparent no "bull" experience. It was a beyond expectation deal! Thanks!

I have nothing but good things to say. They made me a Chapmen Believer.

The Chapman team was outstanding The entire experience exceeded my expectations. Every aspect of the transaction was explained and made as seamless as possible. I will certainly recommend Chapman Ford to all family and friends.

Richard was very knowledgeable with the ranger. A pleasure to work with.

Love my new purchase of the 22 ford bronco. My sales rep Richard was very helpful and allowed me the best purchase experience I’ve ever had. Thanks Chapman of Scottsdale team

We made an appointment on line to have our 2021 Explorer serviced. Very easy process. We had several issues with the car to get addressed. Jesus Cuevas was extremely friendly and gave us a rundown on how long it would take. We expected 3 days at minimum. He called us after a day and a halve to let us know that the car was ready. We are very happy with the service and they way we were treated. I’ve been to other Ford dealers in the valet in the past and I can say that Chapman Ford service has the rest of the dealers beaten, hands down.

Best experiance that I have ever had at a dealership, thank you

My service advisor was great. My truck 2021 F150 was at the dealership for three days and it took the technician over 14 hours to complete the problem. Very happy.

Jesus is probably the best person I've ever dealt with when it comes to automotive service. Such a helpful and knowledgable guy, and really puts forth the effort. You can tell when a person really cares or just pretends. Jesus is not a pretender. I truly appreciate having someone like him at this dealership. I did not have anything major that needed to be done, but he still listened and followed through. The people that did the work were obviously fantastic too (I don't know their names but thanks!). I won't be looking for another service department for any further maintenance or work as these folks are great!

My service experience was Fantastic.....My Expedition had several recall notices, while I think the car was in the shop longer than I expected all the issues were taken care of on the 1st shot! But what made the service exceptional was the Service Advisor Jesus Cuevas..... He needs an "AttaBoy" from management. He kept me advised as to the status of the vehicle on a regular basis....He called or texted me not the other way around!! WOW he made me a Chapman customer for life!!! Thank you Jesus!!

Sales weren't upfront with MSRP window sticker and our deal was mislead.. 2nd pair of KEY was missing and we had to buy and have to have programmed new key. We were disappointed that Ford dealer didn't issue 2nd key free of charge as we came to buy a new truck and eventually accepted to buy a used truck. We weren't used to the regulation & practice of buying a used vehicle. and din't pay attention when dealing with sales. The reason we bought a used truck is because nothing was available and we couldn't wait 3 months or more to place our order. We also understood that EVs wouldn't be available for another year. We paid cash for our vehicle and were expecting a better deal.

The service of my F-150 went super smoothly. Tim kept me informed and the truck was done early in spite of having a fair amount of work done.

Chapman continues to deliver great service and professionalism.

Everyone is incredibly kind and helpful. At Chapman, you will receive the best deal. I drove over 40 miles just to purchase my car from this dealer!

Tim Beal, my service advisor was friendly, knowledgeable, thorough and provided EXCELLENT customer service! Chapman, you are lucky to have such an exemplary person working for you! Thank you Tim!

Miguel was very friendly and very responsive to our requests. Very satisfied with the service we requested.

Tom Goodfellow always greets us with a smile and makes us feel like family. We have confidence in him that he will make sure our vehicles are taken care of.