Rosy Willians was absolutely amazing. She help me deal with the issue right away
My visit was short but very productive. I had a oil change and tire rotation along with an inspection everything was ok except finding a leaking shock which will be replaced when they get one in the shop. Thank you
Jimmy and Tony did a great job in taking care of my automotive needs.
I have purchased a lot of cars and trucks over the years. Some experiences have not been good. However, my experience at Chapman Ford was among the best. All Chapman employees are very friendly and professional.
I enjoyed my visit to a car dealer for the first time ever when buying an automobile at Chapman Ford on the 101 Freeway and Indian School road. The group of employees from the sales team to the accounting team they were just delightful to be around and to buy a car from. This is my last dealer I will ever use, go CHAPMAN FORD.
The service at Chapman Ford is great. Ryan and CT are excellent service advisors. They listen to you and take care of any problems. They take great care of my truck.
Very pleased with the Works Package that was done on my 2019 Edge.
The staff went above and beyond to provide a great deal on a great Ford.
You never have to be apprehensive when taking your car in because the great professional service is consistently there for you!
Had a very good and professional experience with the service department meeting my needs to get my car serviced. The appointment process was easy as my "check engine" light was on and I needed 45k service. The technicians determined my engine problem and fixed it promptly. The service rep, Candice, was very helpful, experienced, and made the process very smooth. I also got a lift back to the dealership from Chapman Ford to pick up my 2014 Mustang. My car also gets cleaned upon service completion... oh yeah! Thank you Chapman Ford for the great service, I'm very pleased with how you respect me as customer and in taking care of my car.
Made an appointment, quick in and out for the 'works.'
Very professional & fair
Great service as always.
Top notch service by Ryan. Compliments Bob in the shuttle driver seat and the entire Chapman Team.
Morgan was fabulous. We were traveling and had battery-alternator problems. From the time I first called and spoke with him, he was able to get us an appointment early the next day. He greeted us on our arrival, was able to get the part quickly, and installed. We were finished by early afternoon and on our way! Thank you!
Rosie is great to work with.
Great polite efficient service. Thanks
The best service around, fast, efficient and thorough by truly caring professionals!
Awesome deal they took care of all our needs. One of the nicest used cars i have bought.
I wish to thank Chapman Ford, and particularly Rosie De Leon,for excellent service, across multiple service requests, in dealing with a complicated warranty repair. She was so helpful, and thorough, and patient with questions, and requirements. After a major replacement, there were followup, minor adjustments, small fixes, etc.,as would normally be the case, and it was all done with speed, attention, and courtesy. Rosie, you are the best, and Chapman will have my business from now on. I recommend you to any Ford owners I know .
When I first left the dealership, I didnt have a great experience and I shared it with Ford. Almost immediately, the Service Director reached out to the me and had a very "customer first" attitude which I really appreciated. He wanted me to be happy as a customer and the fact that he took the extra time to reach out to me and discuss the issue, I am now a happy customer. My hats off to the Service Director, his actions displayed great character and he is a great addition to the Ford team!
Salesperson in training who was really trying hard to please us. His mentor had no idea how A and Z plan worked. Requested Z plan pricing four times before it finally appeared. The reason I chose Chapman was because they had the most 2019's available for sale that were not courtesy cars. Once we got the manager involved things moved swiftly. It took 5 hours on a Saturday afternoon and evening to buy a car for cash. I know that the dealer does not do employee pricing everyday, but I think their salespeople need for training or have one designated person handle the transactions. I have been buying Z plan for almost 40 years and this is not the first problem I have encountered among dealers in the PHX area. Just try doing an up front lease! Otherwise it was an good experience.
My Salesman Kelli, is a very professional and dedicated person she did a heck of a job. Thank you Kelli
Eldon and his crew did a great job getting me in and out in the estimated time.
Candice Garcia provided quite possibly the easiest and most seamless service process I have ever received. It was quick and I barely spent any time managing rides back and forth from the facility or hassling over prices or scope of work needing to be performed. It was fantastic and well beyond my expectations.
Eldon wqas supurb. Professional,qick. friendly, and overdeliverd on jmy expectations. He even reset my car clock. Great man, great experience. And quicker that I thought. ONly negative was thast while I was trying to wrte this, David from sales kept poppoing up and interfering and harassing me. Can you guys stoip him please.
Thursday s day was a great day for my service at Quick lane.
Service was excellent, Brandon was pleasant and courteous. Maybe I am out of touch but I thought $480.00 for 3 hours labor was high...($160.00 per hour). Also genuine Ford replacement parts have a huge markup. I appreciate the fact that for large companies the overhead is high, but it is certainly not competitive and moves customers to less expensive options.
I recently bought a used car from the Chapman dealership in Scottsdale. I was very pleased with the process from beginning to final signature. Aronn the salesman was a great help and did everything I asked. The vehicle was ready at the promised time and I was in and out in less than an hour. The signature process was fast and not the usual pressure to purchase an additional 5K worth of options. The options were presented and no additional pressure to purchase anything that I did not want. Very happy and would gladly buy from again.
I am a winter resident in Scottsdale and not a regular customer of Chapman Ford. I have had two unexpected problems with my 2016 Mustang which led me to Chapman. (Needless to say it is a little bit uncomfortable when your car has a problem and you are far from the dealership and people you know.) On both occasions I went to the Chapman service department and was truly "treated like a family member." The service advisors were friendly and efficient. (This time it was a man named Ryan). Communications with me were clear, repairs were made in a very timely manner, and my car was returned clean. Unlike some dealership facilities this place is clean, beautiful, and comfortable. My two experiences here were exceptional. I would certainly consider Chapman Ford if I were buying a new car.
I would like to take the time to give Chapman Ford a good rating on their service. The counter person was very helpful and very accommodating. Services rendered was done promptly and efficiently. Even offered to wash my car for me.
Drove in with no appointment for oil change. Drove out in less than an hour. Jimmy was very helpful and friendly.
Awesome team, they all did what they needed to do to get me the SUV I wanted and within my budget!
Bought a new 2019 Ford Edge from Chapman Ford and I must say That is was a pleasant experience. Very nice, courteous people to work with. Erik Knox, Brett and Theresa were wonderful to work with.
Fairly easy getting my new car, trade-in and all, inclusive. Had to order what i wanted but it wasn't a major hassle.
The service I received at Chapman Ford was excellent. Ryan Jensen and Candice Garcia are excellent service advisors. They listen to you and always take care of my vehicle. They make sure that everything is taken care of. The tech,Jeremy Casino, took care of the vehicle and did an excellent job, while also explaining things about the vehicle. Just a great service.
Brandon Klemeneic has been the best service advisor ever !
Thank you Tom Goodfellow for an amazing service! I have been with Tom for the last couple years and he provides an outstanding service to the customers. He goes above and beyond to satisfy and helps to his customers.
The service at Chapman ford was excellent . Mr. Ryan Jensen is an excellent service advisor . He listens to the customer and makes sure that everything is taken care of .
had a recall letter, and the service dept. got us in the next day. fast efficient service aand really nice friendly service writer-Brandon!
I am very satisfied with the service i was provided by Rosi Williams and the staff at chapman.
Once again the Team at QuickLane has done superlative job! I had made an appointment and was received early and they had my car returned to me on time. Eldon had made a point of remembering who I was and particulars of my car. I was even complimented on the great condition of my 09 Focus which it’s a reflection of the tip top service my car has gotten at Chapman Ford.
The service team at Chapman Ford are welcoming, courteous, diligent, with extensivecatrention to detail and customer satisfaction. The service manager will treat you like family and ensure you have a great experience. The facility is quite nice, clean and orderly. Reasonable prices. What more can you ask for in a service organization?
Always great service and advice!
Ryan always gets thing done whenever I ask him to help me with my 2019 Mustang GT Premium. Drivers seat is now much more comfortable.
We have now purchased three vehicles from Chapman Dealerships. We have always been treated with respect, very fairly and never any big pressure to purchase. Everyone from Receptionists, Salesman, Financial services have always treat us with respect and help. Would not buy from any other dealer. Thank You Chapman Weddle @ Chapman Ford Scottsdale, Very outstanding Salesman and Steven Tural Finance Manager for making our experience so pleasant.
Dennis and his team did a terrific job getting me intoa new F150 Lariat. I am grateful for their professionalism and buying experience at Chapman Ford. Keep up the good work!!
Friendly and helpful service
The crew at the service dept next door to the dealership were awesome! 1hr. wait time. Good setting, Miguel took care of the situation. Very pleased.... Bill H.
My salesperson with a pleasure to deal with. We got right down to business and got the deal done.
Kelly Cooper was extremely helpful and pleasant to work with in making the purchase. I would highly recommend Chapman Ford (and Kelly) to anyone. The trip from Tucson to Scottsdale was well worth it. Thanks, DP
Beat experience ever at Chapman Ford Quick Lane. Brought my sons car in for works package New Years Eve at 2:30 pm all service done in most professional manner and drove out at 3:20 pm with complete confidence that car was ready till next dated service. Excellent service friendly and helpful advisors and competent techs. Great job Quick Lane you guys make Chapman Ford look really good !
mr Goodfellow is a truly represents the company's values and has great customer service ,he was very informative ,very accommodating very helpful ,great customer experience
I've traveled many miles across the country in my 2017 F-150, getting service from various Ford Dealers, and Chapman Ford ranks at the very top. My service manager, Tom Goodfellow takes especially good care of me in record time. Tom makes sure everything that needs attention is done efficiently and properly, and keeps me informed all along the process. As my five stars indicate, as good as it gets!
5 star on my sales representative (Bruce Bressler)
Some dealerships have given the industry a bad reputation. I have had dealerships try to over sell me on unnecessary services and on one occasion I was being told that I needed a new vehicle and was being steered to the sales floor. Nothing like this happened at Chapman Ford. I was well treated and the services performed were competitivly priced. There are several Ford Dealerships in the Phoenix area, but my experience with Chapman Ford left me feeling that I had chosen the right team to service my Ford vehicle.
Or a recent purchase that Chapman Ford was a real pleasure. Dedrick was extremely helpful, friendly and courteous. We really enjoyed the Purchase process at Chapman Ford. We will most definitely recommend these folks in the future. Put simply, we are happy customers!
I always get the best help from you when it comes to my 2019 Mustang GT Premium.
I went in for an oil change and the possibility of my left turn signal not working, I brought the turn signal to the service coordinator and I was out of the service center in less than an hour with oil change and repaired turn signal. Thank you, Chapman Ford.
My experience buying my new car was fabulous! Every part of the process was handled well. Dennis Hankerson is such a pro at what he does.
I am from Michigan and came to Arizona for the winter and out of all the dealership's I have ever dealt with these people have great customer service and is very efficient and fast
Eldon Kazunaga, Quick Lane Advisor, provided excellent service and great suggestions when they performed service for my vehicle. We will be back due to his courteous and great service.
The best experience
Perfect customer service from the beginning to the end. Every contact I made that day was professional, friendly and just down to earth. Very much appreciated the experience.
Candice Garcia went above and beyond what was required to make sure I was completely satisfied with my service experience. She even arranged a ride home so that I wouldn't have to wait several hours. And a ride back to pick up my Ford Escape. I also thought cost was reasonable. Thank you.
I came in a day early (misunderstanding) and Tom got me in line immediately. They fixed the car in a reasonable time, washed it and thanked me for giving them a chance to take care of me. Who does that??? CHAPMAN!
Andrew was an an excellent initial contact. He helped us thru the deal and we (Patty and I) think he is definitely an asset to Chapman Ford. Jeremy was quite helpful to us and made the financial aspect understandable.
Was the best in helping us get out of a bad situation and into a better one
Made appointment, showed up on time, they serviced my vehicle and were very professional throughout the process. Great job!
Dealing with Chapman Service department, specifically Morgan Grandy, is always an easy experience. Great communication and customer service.
Candice and her crew were great. She kept me informed and responded quickly to my calls. When I picked up my car, Jason was so nice to help me transfer my items and my dog from the loaner. He also reset the date and time for me. This was my first experience with Chapman as I had decided to move from Camelback Ford where I purchased the car to be nearer my home. I'm happy I got such great service.
I called and got service next day could of gotten same day. Was in and out in less than an hour for a 15,000 mile service call
Always great service from Ryan and Steve Pesnell
Tom has always done a great job handling my vehicles. they are ready whim promised and job done right the first time.
Both Dedrick and Steven were very helpful and made our experience extremely pleasant. Thank you.
thanks to Tom in service for his professionalism, courtesy and thoroughness.
I was driving back from my ranch when the transmission on my 2017 F150 gave two hard shifts and leaked transmission fluid. I was able to get it in to Chapman Service and Tom Goodfellow went above and beyond to help me. I explained that my daughter was getting married on my ranch the next Saturday and I had to have my truck. He was able to get it in the next day and thank God the problem was that the transmission had been overfilled and had thrown out the extra. They checked it out and because it happened at Ford, they didn't charge me for the service call or the rental car. I cant thank Tom enough for keeping calm while I was going slowly crazy with the wedding plans. You guys were great and again, Tom Goodfellow deserves a huge raise in my opinion.
Matt Roberson great sales man did everything he could went above and beyond. He even delivered the truck
Stopped by with out an appointment and was welcomed in, only a few vehicles ahead of me and the service was fast and friendly
Ryan was very helpful. He took care of my problem.
Tom is totally AWESOME! He maintains a professionalism, with sincere approach with his customers. I have absolute faith in his judgment and therefore his recommendations as my service advisor. He is one in a million.
Steve Countryman and Ed Roberts went above and beyond
Excellent service. Courteous people and enjoyable stay!
Facility very nice and clean. Staff helpful. My service took longer than I expected.
JJ made my car buying experience easy and smooth.
Everything was fantastic! Will always continue to come to Chapman for my vehicles needs
I was fine with the whole process. And at one point I was told that I could go anywhere for service, including a Toyota dealer, since I purchased a Toyota. However, when I purchased the plan it was for Ford service. Not sure how this will work with my Toyota. That is the only problem I had.
They knew what was wrong with my car before I even got it in to them and within 24 hours they had my ecm chip on the transmission changed so it would work right since it had shorts in it awesome job bob and Matt thanks guys
Our Sales Representative Richard Jewett made our experience truly a great and fun one! He has a terrific sense of humor and at the same time very professional and knowledgeable. We also had the pleasure of meeting John, Sales Manager which was also a very professional experience. Overall Chapman is a great organization!
The service at Chapman Ford is excellent .I have been going to Chapman Ford for 2 years and couldn’t be happier . Ryan and Matt are great.
I have the Ford service plan, and in the light of that I was somewhat disappointed that I could not have my filters replaced. It seems it would be better to pay for the services and parts as needed instead of the high fee of the program.
I want to say that service advisor Rosi William's is the best.....better than the best..she really knows her stuff..and is very polite and professional..
I gave a 4 because my service technician Matt Gerber was wonderful. I brought my truck in for an oil change & to check my brakes & the 50,000 mile service. I asked them to check on several things they were not prepared for which I knew would delay the return of my vehicle if they could even get to it. I was assured when I purchased my vehicle these things would be covered by the expensive extended warranty I purchased. Never trust a used car finance person either I guess. This of course is not the service departments fault but I did purchase my truck from a Chapman dealership.
but surprised my truck was not washed when ready for pick up