Heidi did her usual very sincere job
– Margaret Rennakeer
I came in for 40K service. When I got the car back all 4 tires were low on air per the sensors, the display was still in diagnostic/settings mode, and without a window sticker. I suspect it's possible the 40K service was not done at all. After all, how would I know if they did what I was charged for? This is not what I have experienced before with Chapman Service. I was surprised.
– Richard Jackson
What a Fabulous Service Experience
Last Saturday I had the "good fortune" to stop by Chapman for the first oil change ever in my Mustang and to have some trim that had tarnished "ordered" for replacement at a later date.
Most people would not consider spending a Saturday morning chasing around auto service activities as a "good thing", but in this case I do!
Upon stopping at the very busy Quicklane for the oil change, I was greeted by MR, Issac Mena who advised me not surprisingly that the service bays were very busy and it would "be awhile" before they could get to my Mustang. Upon advising him that I had a number of things I had to accomplish that day including an early afternoon trip over to Gendale, he immediately got my Mustang in for the oil change and had me out of there in less than an hour. An amazing and powerful bit of customer service and it speaks well of Chapman that your Svc Advisors are empowered to make such decisions! WELL DONE! Also, Isaac, was a very friendly, very helpful young man. Hire more like him and your business will continue to flourish! he;s an awesome representative of your company!
After leaving the Quicklane I stopped by the service bays to "get the trim ordered" as I was instructed via phone when I called in last week. My assumption was that I would have to make a return trip in the future to have the trim actually replaced/installed. I met Ms. Rosi Williams and advised her of my need. She immediately go on the phone to check stock and advised me that the parts that were needed were available. I again advised her that I didn't have a great deal of time due to meetings early afternoon in Glendale. She said "I've got this, go rest in the customer lounge!" After about 35 minutes she came back to advise me that the job was done and to have a great drive over toe Glendale with the top down! She is a gem and an incredibly customer oriented individual.
The "net/net" here is that this initial service experience with Chapman was BY FAR the most positive experience I've every had with a dealership. I'm 62 years old and God only knows how many cars I've purchased and how many dealerships I've dealt with in the 4-5 states cross the country where I've lived. Suffice to say that this experience was Amazing really and refreshingly surprising.
keep up the great work and richly reward folks like Issac and Rosi as well as whoever does your customer service training. They are knocking it out of the park!
– Jim Ahern
unreasonable delay for service
arrived at dealer (8:30am finally got truck back at 12:00) went in for transmission oil pan leak nothing was repaired or serviced. it took service department 2 1/2 hours to tell me I had a bulk head connector leak. then they wanted to charge me $100.00 per hour for two hours while they waited for the part to be shipped to the service department from the central parts dept. why would I be charged for wait time (simple drive my truck off the lift and park it until the part arrives) this smells like service writer and service tech scam and needs to be investigated
– jack keldenich
Customer Service Experience at Quick Lane
Service was excellent from beginning to end. Lawrence was professional when I discussed what work I wanted completed, and the service technicians worked on my car with great care.
Note: Sunscreen coverings need to be installed on the front windows. I wasn't the only customer who mentioned this, and it was only in the 60s outside. The lobby was very warm and sun glared inside. I can imagine how hot it was when it was in the 100s.
– Stephanie Alex
Oil change and multipoint check
Much better than my last oil change at Chapman Ford. Previously I did not receive the results of the multi-point inspection, as it turns out there were two issues. Both were discussed with me in detail.
Service was prompt, again in stark contrast to my previous visit.
Complementary wash was mentioned once more different than my last visit.
– Thomas E Remley
Dropped by quick lane for first visit at new facility. I needed first oil change and “the works” on my new F-150 pickup. I was in and out in about :30 minutes including a complimentary car wash. Staff was friendly and professional. I will definitely be back. In fact, I have changed FordPass to reflect Chapman Ford as my preferred dealer. I am not planning on going anywhere else.
– Steve Vaught
I was totally satisfied.
– Bill Anderson
When we arrived, we were met by Amanyah! She was very professional, efficient, pleasant and knowledgeable about Ford trucks. Between her and her sales manager Johnny, we bought a 2018 Ford XLT Sport 4x4. We are extremely happy with how we were treated!
– Jeanne Rhodes
Super people, super deal!
Our experience purchasing a new F-150 with Chapman was excellent! Our sales rep, Morgan, was knowledgeable, personable, and very low pressure. A delightful change to many of our previous experiences with auto dealers. We were able to readily identify trucks that met our desires, compare their features, and agree on a very reasonable price, including the various options available on Black Friday and through Costco and USAA, without any pressure or difficulty. Even the (dreaded) finance meeting went smoothly with Lisa - again low pressure, without pushing a lot of expensive "dealer options". The entire team at Chapman impressed us. I have never felt comfortable recommending an auto dealer before, but I highly recommend Chapman Ford.
– William Wilkinson