Chapman Ford Reviews

I scheduled service for my 2017 Ford Expedition to include new struts, shocks, alignment, oil change, and a factory recall. The work took longer than expected and I needed a vehicle due the unexpected loss of a friend whose services were scheduled for the same week. Darryl came to my rescue by providing a loaner car. Darryl kept me updated on the progress of the service the whole week. I appreciate Darryl working with me and coming to me with a solution so I could participate in my friend’s Celebration of Life and Reception.

Expensive repair but Tim Beale made the experience much less painful. Great service adviser.

All went as promised, and completed sooner than promised. Given a Mach-E GT as a loaner was awesome.

Kyle the service advisor is the best

Kyle the service advisor took great care of my vehicle and concerns, will use Kyle every time

Took Truck in and it was diagnosed quickly, water pump. Repair was fast and truck was returned to me in the early afternoon. Thanks Chapman.

Derek was a pleasure to work with and would buy from him again. thanks

Sean, Matt and team are Chapman are the only people at the only place I will ever take my beloved Shelby GT350. Their service and communication is unmatched and they understand the level of care for this level of car, which means they also treat every car like it is a masterpiece of engineering! In a day and time we live in where service is mostly dead these guys shine and are fantastic to work with.

All went as planned with new head light parts installed too!

The Chapman Ford Service Department consistently provides first class service. They are honest with their work and pricing as well as respectful of my time.

Very great salesman, Kyle and my service writer. Kyle did a great job, very fast, very efficient, very professional.

First class

I had dropped off my 22 Ford Maverick for service and recall work and when I came to pick it up had noticed my Dashcam had unfortunately been damaged. I did not notice this own my own and has been informed by my service advisor. While I checked my damage I unfortunately came to the conclusion that it was irreparable and without hesitation the dealer made it right and ordered a new one. All you want from a service team is trust and quality and I believe I was truly served both of those things with everything being made right by me as soon as they possibly could. I would recommend this dealership for service and to purchase your next New or Used vehicle.

I pass 3 dealerships to get to Chapman ford. Matt Gerber (service writer) and the team do a great job being honest and providing the recommendations needed to keep my truck on the road working for my company.

Tech was ready for my service job and texted me as soon as it was ready.

I brought my 2014 Mustang in after I got the "CHECK FUEL FILLER INLET" message. This is an issue with the EVAP system. I had to bring it in more than once as the cause of this is notoriously hard to find. The technician had to do a lot of difficult repeat testing but he finally prevailed. Turned out to be a purge valve that sometimes worked and sometimes didn't. Through it all, my service writer, Kyle, did a fantastic job of keeping me informed and explaining things. Couldn't have asked for better performance from Kyle.

Waited 37 minutes for a Lyft that was never entered or miscommunication. Specifically pointed out the ashes that was left in my truck I purchased and brought back in to detail again and still left it. In the shifter leather.

This time was a good experience. I deal with Byron and he’s on it.

After becoming fed up with dumping money into my old used work vehicles, with what seem to never end. I was met by Irvin in the parking lot where all the new fleet vehicles were. I normally do business with Eric but he was out on vacation leave until September 1. Without a hitch me and Irvin hit it off. I told him I was looking for and I told him my price line. He showed me what they had available near the cost that I was looking for which I want to spending a little bit more than my budget, but was happy to the vehicle, a 2020 transit cargo van was completely outfitted with everything that I needed to make a smooth transition from a work truck to the work van. I was treated with nothing but the upmost, kindness and respect by both the salesman and the sales team the manager And finance manager, etc. I’ve been coming to Chapman for all of my business as I do on a company and now officially all of my vehicles are Ford. I will continue to do business with both the sales team and the service members as their Quick Lane manager Miguel is the perfect follow up team member after you buy your vehicle as you will continue to have the best service and only Ford parts installed which make your warranty last a long time

Tristen was great, very helpful and efficient when I came in for servicing yesterday. Can’t say the same about the other advisors there that day who looked to be doing nothing and watching Netflix on phone. So Thank you Tristen, made my experience at Ford much better with your quick and great service on a Saturday!

Great customer service from courteous employees

Fantastic experience working with Tim Beal. Professional, courteous and completely accommodating to schedule for a work truck that was in and out. Will absolutely share experience with other Ford owners ever in need of service.

You can truly tell there is strong leadership at Chapman Ford. This was the best experience I’ve had purchasing a new vehicle.

I have never been so impressed with a repair tech like I was with Tristen Spelts. Tristen was helpful, supportive, and informative. We felt like we were working with a man who truly cared about us and meeting our needs. I would seriously consider purchasing my next vehicle at Chapman because of our experience.

Fix it quickly

My service advisor was Kyle Stringfellow and he was great. He kept me informed and explained everything that was going on with my car. He was able to deliver it back to me days sooner than originally promised. Thank you, Kyle!

Migel helped with the truck. No pressure but very informative. Ohn quickly found financing for me and Steve guided me through the paperwork in short order. Outstanding teamwork!

Great interaction with Tim the service associate. Kept me up to date on the status of my repairs.

In and out and efficient

This is my 6th and a very charming 2005. My visit on 7-15-23 was wonderful as usual. Davd Corum helped me again in his very special manner. My issues were taken care of. Will visit again soon. Also, thanks for providing me with windoshield glass contact. Would love to work at Chapman Ford, but you all get up too early in the morning.

We had an excellent service experience. Dave Corum, our service advisor, was great to work with.

I purchased a new Ford Mach E from Auto Nation nearly a year ago. Because of sub-optimal service at that location, I sought out the service team at Chapman Ford, where I have now taken my vehicle on three occasions. Each time, I was greeted by pleasant service technicians and schedulers, and there was a genuine interest in addressing my concerns. This last service call was for a very challenging issue, and Sean took the time and his team of technicians made the effort to solve the problem. A loner car was arranged as needed, and I received regular updates on the progress of the repair. I couldn't be happier with the service that I receive at Chapman, and will continue to come to this dealership for my Ford needs (I've been a Ford owner since 1993!). Thank you, Sean!!!

Knowledgeable, helpful, and responsive

From the order in to the receiving Derek has been wonderful keep in touch and let me know every step of the way. He offered outstanding service and dedication to his customers. From the test drive to the delivery to the finance is wonderful easy-going no catches no hitch. Overall I commend you on your services and dedication.

Miguel is always pleasant and professional to deal with. Truck was in as scheduled and was completed in the expected time

I love coming here. Everyone is so helpful and my service is fine quickly and efficiently. I never have to worry about the quality of service or how I’ll be treated. Everyone is wonderful

David always gives us personal attention when we need repairs on our vehicles. David is why we've purchased 3 Fords from Chapman.

My 2020 Escape was immaculate and coming off of lease. My inclination was to purchase my existing vehicle. However, I thought I would look around just for fun. The selection and deals at Chapman were too good to pass up. Although I looked at several other deals/dealers, I eventually came back to Chapman. My salesman (Bryan) was great. He was patient and extremely helpful. When I need another car, I will definitely go to Chapman first!

I have a Ford Edge 2013 that had an issue with the cruise control not setting. When I brought the vehicle in for service I was told that I would have to leave for three days. I had purchased this vehicle from Chapman Ford and I get my oil changes and lubes done at Chapman Ford service center. Leaving my car for three days would not work for me. I had driven 42 miles one way to make this appointment. When I was told I had to leave for three days I had no way of getting back home. Service Manager Ed R. was good enough to offer me a loaner which then would work. After two days my service advisor Byron M. called to tell me vehicle was ready for pick up. Of course I went right away to pick up after paying by bill of 494.02. I left to return home. When I tried to set the cruise control it would not set. Naturally I returned right away only to be told that they would have to keep the vehicle to diagnose the problem. Once again Byron M. issued to me the loaner vehicle. Five days later I received a call from Byron telling me that my vehicle was good to go. When I picked up my vehicle Byron told me what the issue was and there would be no further charge. These gentlemen went out of there way to see that I had a loaner car to use while mine was being repaired. Thank You Ed, Byron, and Chapman Ford for a job will done. Rich McAndrews

Great service.

It really does change your life when your vehicle performs at an optimal level. There is an ease and enjoyment while driving. Jeromy Turner is an exceptional Service Advisor. It really begins with troubleshooting skills. Jeromy listened to my concerns and clearly determined the repairs necessary. He has extensive mechanical and engineering knowledge. I grew up in the industry. My Father owned a dealership in upstate New York. I know that there is nothing more important than the trust that is developed between a Service Advisor and a customer. I trust Jeromy. Something else that sets Jeromy apart from other Service Advisors is the fact that he truly likes cars and trucks. Not all Service Advisors do... The customer really wants someone who cares about their vehicle. I am extraordinarily proud of my 1994 Red Ford Bronco. I am the original owner. You will know me when you see me. I will be driving around Scottsdale with a smile on my face because Jeromy obtained outstanding results. I am very happy. Thank you!

I was far above pleased with the service I received with getting my left rear door window replaced after the window just somehow slipped out of its guides within the door and slid down partway. The service advisor was not only conscientious enough to review my vehicle's service history (they noticed I'd had the same problem with my vehicle' right rear window two years before) but also courteous enough to move my vehicle's priority up in repair status so that it could be finished by mid-morning. Great job! In all of the 26 years I've been a customer of this dealership's service bay and Quick Lane, I've been glad to have been that customer!

Tim Beal did an excellent job on coordinating the repairs on my vehicle both in their shop and with the extended warranty company. Can't thank you enough !

Just a quick shout out to Tim my service advisor. Friendly, professional, and gets the job done!

Friendly staff and good service, although a 4 hour wait. Wow. I thought the point of Quick Lane was a fast and easy oil change? I was informed that I should have made an appointment. That is the same as a dealer service department, so what’s the point of Quick Lane? Happy with the work but 4 hours was a long wait and I could not come back later in the week.

Quick and easy... They let me know about my DEF No Charge Filling when servicing.

Byron, my service advisor, very professional and knowledgeable

Excellent service Jeromny

Service was completed on time and quickly. Was surprised to see that our car had not been run through the car wash as has always been done in the past at Chapman and other dealerships we have used for service.

My service advisor Matt Gerber is the best ever, goes over and beyond and their service dept always does an outstanding job every time!

Oil and filter change. Convenient Saturday morning hours. Knowledgable staff willing to help. Quiet and comfortable waiting area. Only critique is that it needs to be clearer on the reservation confirmation/reminder whether service is booked at Quicklane vs the main service center

My service advisor is Tim in my opinion he is the best one there he goes above and beyond explains everything

I recently purchased a 2023 Ford F 150 from Chapman. Patrick M. did an excellent job, quickly answering all of my questions over the phone. The on line forms were easy to execute. The delivery of the vehicle exceeded my expectations!

Tim is great

Tim is great

YOU GUYS GOT MY CAR ON 3-13-23 AND I GOT IT BACK ON 5-18-23. TOOK FOREVER TO FIX!!!!!!!!!!!! NOT REAL HAPPY WITH FORD AT THIS TIME. I HAVE NOT EVEN OWNED THIS CAR A YEAR AND IT HAS BEEN IN THE SHOP 7 TIMES!!! NOT A GOOD TRACK RECORD.!!GOING FORWARD IM VERY CONCERNED ABOUT CONTINUING TO HAVE ISSUES WITH THIS CAR NOW THAT MY WARRANTY IS UP!!!!!!!! HAVING MY DOUBTS ABOUT BUYING A FORD EVER AGAIN!!!!!!!!!!!! YOU GUYS NEED TO EXTEND MY WARRANTY FOR ANOTHER 3YRS OR SOMETHING TO PUT MY COFIDENCE BACK IN FORD PRODUCTS. AT THIS POINT IM NOT REAL CONFIDENT IN GOING FORWARD WITH THIS CAR.......BEEN TO MANY ISSUES. PLEASE CONSIDER MAKING THINGS RIGHT. THANK YOU TERRY LITTLE

I’ve been involved in the car business in one form or another, and the Chapman group is at the very top. Employee Sean Moen and Ed Roberts is one of the main reasons why. Sean is very attentive and takes care of your needs as a real professional…I’ll will continue referring people and I will continue doing business with with him and Chapman…

All good

Sean and the team of service advisors were extremely helpful. Sean was communicative and provided excellent updates as needed. Thank you guys again for your help!

Great service

First of all Service Advisor Sean Moen is fantastic person who would want to deal with, very professional and attentive. I’ve been dealing with the Chapman group since 2012 and have never been disappointed. I myself was in the business for 40 years and Chapman still has the old school way of customer service…PS Ed Roberts ( service manager ) in a credit to his profession…

He is knowledgeable, thorough and follows through! Excellent customer service

Great people

I brought my 2018 Ford F-150 in for some major warranty work. I live in Flagstaff had the truck scheduled for Thursday morning. Miguel let me know it would a few days to get the service work completed. I let him know I absolutely needed the truck Saturday morning so I can tow a boat home I recently purchased. Miguel said he would do the best he can. Miguel called me Friday evening at 5:55 to tell me they got the truck done for me and he would wait for me to pick up. I let him know I did not want to keep him from his family and I would pick it up in the morning. The truck was ready and running great! This is why I travel to have all my service work done. Chapman and Miguel went above and beyond!! Thank you

Great service guy Tim

Asked a few times to be sure and run through the car wash. Did not do as requested.

had a timely and excellent experience, jeromy was very pleasant and professional service advisor.

Kyle Stringfellow is a terrific service adviser, he has always taken care of me, is polite, and helpful. I was told yesterday's appointment would take about 3 hours but I was in and out in 2 hours and 20 minutes. Also, thank you to the service technicians who's name(s) I don't know! Previously, I received horrible service at a dealership that is actually closer to where I live in North Scottsdale, I will always drive the extra miles to Chapman.

Just wanted to give a shout out to Miguel Gamez. He is always friendly and welcoming. I was in and out much faster than expected and my car was washed too! Great service!

I brought my car in mid afternoon on the Saturday hoping I can still get my headlight replaced at Chapman FORD Quiklane. As usual Miguel he is able to get me in and out in one hour with a new replacement headlight… My car is 10 years old now but I'm glad to see the part was in stock. I love the Quiklane people, they have my complete history and I will continue using them as long as my car keeps running.

Service was fast and easy

Came into town for work and really needed my oil changed on my Super Duty 6.7 . Stopped in to see if they could change my oil today, front counter gentleman said they were super busy and most places were booked out a few weeks. Said if I can leave it with him for half the day that he could probably get it done. Left for lunch and came back a few hours later and it was all done. Extremely happy with Chapman Ford CS and will recommend them to anyone who needs work done. Big thanks to the team there for getting everything done quickly!

We hit some road debris with our F350…tore out the emergency brake system. Chapman Ford Service, Sean, handled our repairs with little to no hassles. We had our truck back in no time. They also found a few other things that we needed to get done, so they handled them at the same time. An overall wonderful experience.

See above

Chapman has embraced technology and made the repair process fast and easy. My service advisor was also very professional and accommodating. Thank you.

Miguel did great as usual

Got me right in and even did some recall work !!

I drove in after 5 pm with a leaking battery that quit on me out in Rio Verde at 3 pm. Got a jump start and headed to Chapman. Sean was on it and got the battery replaced under warranty in less than half an hour. Awesome service!

On time. As promised. Good service. Happy customer.

I brought my Bronco Raptor to Chapman Ford and Tim Beal did a great job taking care of my service needs. Tim always does a superior job with my Ford vehicles. I highly recommend Tim at Chapman Ford.

Very nice folks at Chapman Todd was our salesman and did not pressure us at all. Very personable guy! A pleasure doing business with him/them.

Tim Beal is my new service advisor at Chapman Ford because my service advisor (also Chapman) retired. Tim is awesome! He makes sure everything is perfect with my Mustang. It needed some engine work, and he stayed in touch with me and made sure all parts and equipment were new factory parts... nothing but the best! My Mustang has 80,000 miles, and it runs like a new car!! Tim is great, and all the employees at Chapman Ford are EXCELLENT!

The quality of work done by Morgan in Special Projects exceeded my expectations.

This is my third F-150 - - the first was a 1993 - - of all the dealers I've purchased from - Chapman was the best experience - - -

Great service

I worked with Mike Rufeshky. Mike was amazing and made the process super easy. I got an amazing deal on my vehicle and Mike even chauffeured me around town to help me out when I was without a car throughout the whole process. Could not ask for a better experience. Thank you!

Kyle Stringfellow was my service manager and he did an excellent job. He carried on the excellent service we received from Tom Goodfellow.

Found nail causing a slow leak, no one else could find. Coolant change was Expensive.

Tim Beal always goes above and beyond to provide the best customer service. It's a pleasure dealing with him.

Excellent customer service

Chapman Ford Service Center sets the bar for the standard of excellence for the customer service experience. The service writers are professional in the manner that they receive and process information, schedule, and follow up. I'm so impressed with the whole experience that when I do purchase another vehicle, I'm going to fly or drive to Arizona and shop at Chapman, making the assumption that the way the service department is managed is a direct reflection of a well managed dealership. Ford Corporation should be darn proud to have your dealership's team representing their product and promoting Ford's service level excellence. Nice work!

Great job,,thanks

Its hard to keep a fleet of vehicles running. Chapma Ford however is doing just that for me. They're service advisors and technicians know I need my vehicles on the road and they work to do just that.

Had my 21 Explorer in after the battery inexplicably split open. The service people got on it and the repairs and recalls were done quickly and efficiently. When I picked up the vehicle after a comprehensive checkup, each tire was at 25lbs, not 33 where it should have been. Maybe it may be a good idea to add tire pressure to the checklist.

The service I received was excellent. Kaylee kept me well informed of what they were doing to my car, and how long it would take. It is fun waiting for my car. Everyone is so nice.

Tim tech care of all my warranty on the Ford F150 plus the oil and filter wipers motor blade and cabin filter in a timely manner. Kept me informed excellent service.

Miguel and Team always provide the best service possible. From scheduling to delivery, the Quick Lane Team can not be beat for Best Value.

My experience with the staff at Chapman Ford was ??????????!!! Juan was my sales person and he knows his stuff, is very friendly, and got two deals done! We were taking delivery of a new Maverick and wound up walking out with a Raptor too!!! Chapman had a nice inventory of vehicles to choose from. David Kohler the sales manager completes the team. He made sure the entire process went smooth. Thanks to everyone a Chapman! I am a lifelong Ford customer now!

Making an appointment helps, quicker service. Wish they would wash my car without having to ask.

Miguel was efficient, knowledgeable and very professional! I will request him as a service advisor next time I’m in!