Jimmy at Chapman Quick Lane provided excellent service and provided me with updates throughout the process. I highly recommend having your service work performed here.
Service was completed in a very timely manner. Staff members were very helpful.
Candice was my advisor and was great. Got my vehicle in kept me informed of progress with multiple updates. Would recommend chapman ford and definitely Candice to others for service...
To Chapman Ford, Thank you for making my car buying experience such a joy. I love my Explorer ST. What a wonderful vehicle. The attention that’s provided in service/maintenance has been so easy. I appreciate all of you. Your devoted customer, Michelle
Rosi is absolutely amazing! Each vehicle I've brought in she has handled thoroughly, expeditiously and always has a big smile to greet her customers. She is a tremendous asset to Chapman, and we will continue to send our fleet to Rosi to manage!
Mr. Howie Vo was very helpful and friendly, helping us with a particular issue. Big thanks to him!
Dave Koler and Bruce Bressler gave us a great purchase experience.
I thought I had a major problem that was going to be difficult to diagnose and fix. I tried to give Candice as much information as I could to help find the problem. She listened carefully, had a pretty good idea of what might be wrong (she was right) and then passed information onto the technician who confirmed the problem, ordered the part (which I expected) and got the vehicle back to me in what I thought was a very reasonable time. Everything was handled with professionalism and care. I am a huge Chapman Ford fan and take both of my vehicles there for all service needs. Keep up the great work!
I had a great experience with Michelle from chapmen Ford . I didn’t get any pressure on the sale was able to make a great choice on my new truck it was amazing ! I would recommend all new Ford buyers to go check out chapmen Ford in Scottsdale
Great service staff
We had a bad cell in our battery and our car would not start. I went through Ford Roadside Service to get it jumped. Then I called Chapman Ford and the service department there made room for us in their schedule for as soon as we could get there. They replaced the battery--it was under warranty--and then checked the rest of the electrical system and computers to make sure they worked as they should. The service rep found a recall on the rearview camera and fixed that too. When the car was ready, they sent a courtesy Lyft. When I picked up the car, it had been washed! It was a very pleasing experience.
Absolute pleasure doing business with Chapman Ford
Kelly was fantastic! Listened to us was patient and totally didn't do hard sell, which really turns my husband and I off. Will totally work with Kelly and Chapman again!
The service advisor, Candice was great. Very cordial and efficient.
Richard has great people skills, patience, knowledge of products, willingness to listen, and was super in handling the paperwork to complete my purchase notwithstanding a couple glitches he encountered and resolved like a true professional. Chapman's is very fortunate to have him on staff. Thank you, Richard.
A good experience in purchasing my vehicle thank you Matthew Robinson.
DROVE IN ON TIME, MET WITH ADVISOR IN 30 SECONDS. CALLED WHEN REPAIRS WERE COMPLETED, MET ADVISOR AND SIGNED PAPERWORK-OUT IN 2 MINUTES. REPAIRS ARE FINE!
From the start of the process Erik was very friendly and helpful everything was seamless even when it was time to meet with the finance manager Wendy. Wendy made the process painless and I definitely took comfort in knowing she has over 20 years of experience in the business. Thank you all so much!
It is thanks to Tom Goodfellow that I am coming to Chapman not only for my service on my 3rd Flex. But it was because of Tom ... I did purchase my 3rd Flex last year. I trust him completely and know that he is looking to provide me with the best service possible.
Rosi was amazing! She helped me with my car and responded fast.
The service was great and quick.
Very friendly and attentive, was able to accomplish all work in one visit
My wife and I were extremely pleased with the time and effort that Mr. Brett Gouvia expended to make sure all of our questions and concerns were answered. Brett was always available regardless of the time of day. We also want to thank Mr. Steven Turai for his clear and concise explanations of all documentation needed to complete the vehicle purchase. All in all a very satisfying experience.
service experience was outstanding. quick and efficient!
Miguel was fantastic
From Rosie Williams to all the tech’s and support people this dealership Rocks this is the Team of choice.
Service manager Rosi had been my service manager at once 2014 she is has been very helpful with keeping my F150 up today's with my maintenance. Her dedication to her customers is top notch.
Meets all my expectations.
Great salesmanship from internet guy,Brett
Rosi Williams, Service Advisor, did an excellent job of detailing the recommended services our vehicle could use. The ones we selected were performed quickly and the remaining services were fully explained as an attachment to the service order. Thank you again
Had a recall on transmission oil cooler on my 2020 Ford explorer I brought it in and had it switched out and had them fix my seat panel and window switches that was all under warranty had it to me the next day, they also lended me a loaner vehicle, thank you Chapman Ford for your reliable service.
Love the staff in service department. Also your contract with Lyft. It worked out awsome
We just purchased our 2nd vehicle from Chapman Ford and will be back for more. Always a great experience working with Dedrick Fisher.
I always take my car for service at quick lane Chapman Ford Scottsdale. And Miguel Always been great of taking care of the customers
Dedrick and Steve were awesome on the sales and finance side.. And of course there is Rosie in service. It's the trifecta of the auto world. Give them a chance and you won't be disappointed.
Service personnel were very attentive to what I had ask them perform on my F150. Answered all my inquiries.
Always a pleasure to get The Works at Chapman Quick Lane ! They are great and very attentive to your vehicles!
Service repairing frozen compressor in air conditioning. We were very well taken care of. Brought 2 trucks, they were worked on in the most timely matter. Courtesy transportation was muchly appreciated. Thank you for excellent service.
With other dealers in the area never responding, Morgan answered my first call, gave me a quote for parts and labor, and set the appointment in less than 3 minutes. My service appointment was on time, done earlier than they estimated, and no surprises. I recommend them for all Ford service needs.
Jeremy did a great job. He was very thorough and timely. I fell confident that there will be no problems. Thanks
Michael Brill was exceptional! He made sure we got what we wanted and now my husband is very happy. Thank you Michael
A great experience with the purchase of our 2021 Ford 150 Lariat and working with Dominic Paccioni????
Service was excellent! Was done in a timely manner. Went above and beyond my expectations. I live in Tucson and tried several times to get my car serviced here at Homes-Tuttle Ford. However they could never seem to get me into to service my car. Ill take the drive to Scottsdale to get my car serviced in the future!
A great experience purchasing our 2021 Ford 150. Everyone was so helpful and great to work with??
Matt in the service department is always very helpful and very professional. He also spends time with me answering all my questions, very much appreciated.
The customer service was great during my oil change.
Candice in service is a pleasure to deal with!
We had a great time and experience with Amie Barnes. She was a pleasure to work with, new your products, everything about them and I would recommend her to everyone! Thank you for helping me get my get new car, I am so excited!!!!
Our service representative, Ryan, was great. Very helpful and courteous. Didn’t try to recommend needless maintenance repairs or sell unnecessary services.
Chapman rep was out standing and very helpful.
Matt Gerber is excellent, he keeps me informed on the status and cost prior to service process.
I had a screw in my front tire on New Years Eve, and I drove into Chapman Ford at 3 p.m. Even though there was an error in my paperwork, Miguel the manager took care of everything for me, explained the error in my tire warranty paperwork, got in contact with Ford to ensure everything would go through ok, and made sure my vehicle was safe to travel all the way back to California. I was out quickly, and can not express my appreciation enough for taking care of my mess, on the day before a holiday! I'd go there again in a heartbeat!
I have a great relationship with the personal and experiences when I’ve brought in my vehicle for scheduled maintenance. I appreciate the kindness and willingness to answer any questions that I had when serving, Thank you.
I always enjoy my visits to Chapman Ford Service, nit only because the service for my F-150 is too notch, but also the way I am greeted by Tom Goodfellow and the service crew. It’s a shame I only get to see them every 5000 miles! Simply great service!
I recently had a horrible experience with another Ford dealership in Gilbert. Bruce was by far the best salesman I have ever worked with. Finance was quick and easy. Highly recommend this dealership.
Thanks to Candice, Ian and Jorge. Always exceptional service.
Pleasantly surprised to have a Lady answer the phone. Amie Barnes was extremely pleasant and eager to assist me. Immediately after I told Amie what we expected out of a truck and the weight of our camper Amie directed me to the Chapman Ford site. I looked it up on line and was pleasantly surprised she did not try to push any unnecessary equipment on me. This young lady knows her inventory! Amie gave me their best Price. I called her manager Justin the next day while Amie was out of the office. Justin stepped right in and was extremely helpful. Amie contacted me the next day and had Wendy the finance manager contact me with great pricing on my Service Contract and prepaid maintenance package. Wendy is extremely proficient. Amie personally delivered our new truck to us at our home over 2 hrs from Scottsdale. She even took 1 hr to personize it up for me. Chapman Ford is Blessed to have employees who work so well together. Thank you all for the Fabulous experience especially you Amie. Blessings T
I cannot say enough great things about Mr. Miguel Gamez, the Quick Lane manager. For the past three years he has managed the service and maintenance of my F150. Mr. Gamez is honest, courteous, and trustworthy. I drive up from Tucson just to have him and his team service and repair my truck. Mando G
We just purchased a 2020 Ford Escape Hybrid from John Dichristofano at Chapman Ford in Scottsdale Az. Amazingly enough, it was a very pleasant, professional experience from beginning to end. We shopped at several dealerships but John was the only salesperson who went above and beyond to get us a great deal on our Escape, no pressure just hard work on his part. We highly recommend John and the rest of the folks at Chapman if you in the market for a new, good folks. And this comes from a car dealership cynic!!
I dealt with Brett Gouvia, he was extremely knowledgeable on their vehicles! I called him from St George Utah with what I wanted, he quickly found it. We settled on the price and they sent me the purchase documents, I signed and returned them. We flew down there a couple days later, he picked us up at the airport, our Ranger was all ready for us. He spent time with us showing how things worked and off we went back to St George. Overall a great experience and a very nice looking dealership, very modern and tidy.
The service rep listened to my description of the problem. She asked a few questions and explained what they could do to scope out the problem. It would take more then an hour and we could have a seat in the waiting area. There was coffee and water available. She even had a phone charger cord we could borrow. She came back and told us what the problem seemed to be and that the tech had removed all of the spark plugs and cleaned them. She agreed that we had probably gotten some bad gas and we should run the tank down then fill with a name gasoline supplier. Vehicle runs as it should.
Byron went above and beyond to resolve issues I had with my car. He took extra time to assist me with Sync feature, very professional and knowledgeable, he did a great job. Thank you for a great customer experience!
Excellent service provided by Byron and the service folks
My Chapman experience has been great. While managing a fleet for an Amazon DSP keeping you vehicles up to date on maintenance can be tedious. Ryan Jensen has been exceptional, professional, and takes the time to make sure our team is taken care and our drivers are kept safe. We will continue using Chapman Ford as our go to shop for our fleet.
All my expectations were met, and then some. Will definitely return to Quick Lane.
Quick, informative and customer friendly. And my vehicle was washed and ready when I picked it up.
Justin Cates made this purchase so easy, felt surreal leaving the dealership so fast and deal done before it even felt like it had begun
Best experience ever, Erik Knox
I had switched my truck which was purchased at Berge Ford in 2017 to have my service done at Chapman Ford. My service advisor Rosa has always been friendly and keeps me informed on the progress of the service being performed. She looks through the records of service and make decisions on what should be done to my vehicle. It is always done in a timely manner which is important to me because I wait for my vehicle to be completed at the dealership.
Jimmy always treats me good! Thorough, sweet guy.
I only waited about 10 minutes after my appointment for the service to be started on my vehicle. While waiting for the service to be done, a man came in to the waiting area and started servicing the coffee machine. I watched his complete service operation and was impressed with how thorough and detailed his cleaning of the machine was. He was wearing a mask and gloves and he wiped down every part of that machine that could be reached. With the dangers of the Covid-19, this man is an asset to your company and deserves some recognition. This took place in the Quick change department where I got my truck's oil changed Tuesday at 11 am.
Great service in a short amount of time.
Miguel and his assistant always great. They go above and beyond to make sure satisfaction.
This was my first visit to Chapman to have my Ford Super Duty serviced. Tim handled my appointment, was exceptionally helpful, friendly and provided phenomenal customer service. This dealership will now receive all my future business for truck service as well as new truck/car purchases.
Always great service and respect and Chapman Ford. Communication regarding issues with the car and timetable is excellent.
The service received on my Mustang was performed timely and correctly.
We went to the dealership looking for a truck that was advertised on the website. after talking to the customer service rep telling him we were looking for a truck that could tow a heavier load than the truck we had. he showed us other options we had never considered. we purchased a truck that was way more than we ever thought was possible. we were able to stay within our budget. all of the people were friendly and helpful. we have purchased over a dozen vehicles from other dealerships and hated the experience. I personally will never go anywhere else. thank you.
I booked a oil change at the Quick Lube Center, Jimmy took great care of me and completed it on time, which to me is a big deal as I waited for truck.
Best service in the state of Arizona
I service all my vehicles at Chapman ford this time I brought in my motor home,and like always another excellent job. Highly recommend using Chapman ford
Bruce and the team was amazing. I brought my dad to get a vehicle because of how well he helped my husband. I will send anyone I know to them ??
Parts came in and installed.
My car barely started, so I assumed my battery was nearly dead. I drove over to Quicklane, which lived up to its name. Even though it was kind of busy on a Friday afternoon, Miguel Gamez and Austin on the service team had me in and out of there with a new battery very quickly. Miguel also let me know that I had Ford Pass points I could use, which I appreciated. On a side note, I was impressed at how long the Motorcraft battery had lasted: 2014 to 2020 is pretty amazing in Arizona.
My experience purchasing my F150 was probably the best I have had. After buying 4 vehicles from Chapman Dodge/Ram and Ford with horrible experience the 5th time was a charm. Bruce Bressler and Bret from Finance deserve a 5 star at least maybe 10*********. This kind of service from car dealerships is rare to say the least generally a horrible and frustrating experience. Thanks to both of these guys!!!
John Dicristofano was Amazing!! He was so very helpful and professional. Answered all my questions and explained everything in detail. I will recommend him to my friends and family looking for a new vehicle!! 5 star service!! Thank you John!!
I just wanted to say thank you for your professionalism and customer first mentality. This was the best car buying experience I have ever had. Matt Robertson was phenomenal and a great representation of customer service. Thanks again!
Very pleased with the services on our car , Jimmy was my service advisor and got my inspection and alignment scheduled and performed in a timely manner. Also thanks to Jeremey for getting the tech work done right and so fast.
She always has the best customer service and I am always happy driving away after a service appt with her.
Came in for service on my F-250, and they had me in and out within an hour. Friendly and courteous staff. Thanks again
service manger ed roberts and his staff gave outstanding service there is a Ford store closer to me but i will never go back i will always use Chapman Ford for my service and parts now and in the future . thanks again Bob Garuckas Brown Brothers Automotive Mesa
Candice had my Mustang done a lot sooner than promised. I appreciate her knowledge of my car and her hard work getting it taken care of.
The Team at Quik Lane has done it again! I brought my 09 Focus in because of a low tire pressure indicator. The car was serviced right away. It was discovered that I had a nail not just one tire but 2 tires! Miguel quickly filed a claim with Ford to honor road side hazard insurance and a short time I had 2 new tires! Miguel was polite and efficient in handling the issue and even allowed me to use house phone when we discovered I had forgotten my phone at home! Hayden the shuttle driver was wonderful as well. I felt safe and confident in his driving as he dropped me off at home and picked me up to retrieve my car. He even had the game on! Go Cardinals! Our experience with Chapman Ford is always pleasant. My husband and I have confidence that the Team has our safety in mind whenever dealing with the maintenance of our Focus! Well done Team Chapman!
So I guess 3rd time is the charm. I went from having a terrible experience back in September 2019, when I did the buyback on my 2017 Expedition. I ended up going through a Flex and F-150 in which I did not like either. I had to put out more money than I wanted on a car to get out of a car that I did not like (which is more than I ever aniticipated of spending for a car ever) but at least I am in what I had been trying to get in the first place. Jamie Palmisano and John Dicristofano were very helpful in helping me get the 2020 Expedition, which even thoughwas a loaner car had more than I had seen the other XLTs have in it. I appreciate the help. Thanks again.
They always nice and Professional especially Miguel. I always make my experience good.
Everything was great with Dedrick, the sales man. Answered all of my questions/concerns, was very helpful with the buying experience and was nothing but nice/friendly with my family and I. Ill be recommending Dedrick to any of my friends and family that are looking for their next vehicle. However, the financial rep, John Hurley was very rude. His reaction to me not wanting any warranty or insurance was very impolite. He seemed like he was in a hurry, throwing papers at my father and I and snatching them from our hands. He also called me the next day after my purchase of my car, stating that my numbers weren't adding up. Asking if I have been at my current job for 5 years and if I've ever been laid off after repeating myself more than 5 times to the same questions. He was arguing with me and stated that he got his manger involved, asked me to send him my pay stubs and W-2 to double check I wasn't lying. He then later called me back, rudely demanding me to stop sending the documents of my w-2 and sarcastically commenting to 'Enjoy my Explorer'.
Thanks to Tim for getting me a Lyft so I could be home for a meeting since the appointment was taking longer than expected. I also appreciate the wash, topping off the fuel, and delivery of my truck to my home. Great service which will get me back!
A tad condescending at first, but eventually showed some integrity and dignity.